Crisis Counselor- Part-Time- Overnight Shift

About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!

Our crisis center counselors answer more than 90,000 phone, chat, and text contacts per year. You can learn more about Foundation 2 Crisis Services’ crisis center and see what clients can expect when they reach out to Foundation 2 Crisis Services on our You Tube channel.

Provide real-time, compassionate, non-judgmental crisis support to clients over the phone, text, and chat lines. Attend initial trainings (some will be during daytime hours) and all-staff meetings during daytime hours 1-2 times per month. Dispatch additional client services, such as Foundation 2 Crisis Services’ Mobile Crisis Outreach, when necessary. Document each phone, text, and chat contact to ensure quality record keeping.

The position has the flexibility to be hybrid at the Crisis Center in Cedar Rapids or remote within the state of Iowa or Illinois; candidates must be available for two (2) full days of training in our Cedar Rapids office.

Friday & Saturday 10pm- 8am- $500 Sign-on Bonus

• This position starts at $20.00/hour
• 1st/Day Shift (8am – 3pm)
• Saturday & Sunday: $0.75/hour
• 2nd/Evening Shift (3pm – 10pm)
• Mon-Thurs: $0.50/hour
• Friday & Saturday: $5.00/hour
• Sunday: $0.75/hour
• 3rd/Overnight Shift (10pm – 8am)
• Sun-Thurs: $1.00/hour
• Generous paid time off, including floating mental wellness days.
• Quarterly wellness benefit reimbursements to support a sense of wellbeing.
• Go to sleep at night knowing that work you did matters. Foundation 2 staff save lives every day.

• Client-centered. You are dedicated and passionate about working with individuals in crisis. You know it is an honor to be trusted to support people at their most vulnerable.
• Compassionate. You have compassion for clients and a willingness to understand and exercise trauma-informed care practices.
• Quick Thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.
• Skilled Communicator. Your words matter to individuals in crisis. You are a strong communicator and can convey important information clearly and compassionately.

• Provide real-time, compassionate, non-judgmental crisis support to clients through our online chat service.
• Attend initial trainings (some will be during daytime hours) and all-staff meetings during daytime hours 1-2 times per month.
• Dispatch additional client services, such as Foundation 2 Crisis Services’ Mobile Crisis Outreach, when necessary.
• Document each chat contact to ensure quality record keeping.

• Bachelor’s degree in human services or related field with 30 hours of human service coursework OR bachelor’s degree in any field plus one (1) year of relevant experience.
• Proficient with computers and software including Microsoft 365 (Teams, SharePoint, Excel, Word, etc.), Google Chrome, and Electronic Health Records.
• Able to type quickly, multi-task, and perform accurate data entry.
• Strong written communication skills with excellent grammar and attention to detail.
• Private home office to ensure confidentiality.
• Reliable, high-speed internet at home (Minimum 50 Mbps download speed / 15 Mbps upload speed; wired internet connection required) OR the ability to work all shifts from the Cedar Rapids office.
• Pass all background checks completed by Foundation 2 Crisis Services.
• Live in Iowa.
• Successfully complete required trainings within required time periods.
• Submit copy of college degree or transcript as required by licensure for personnel file.
• Experience in crisis services is preferred.
• Experience in conflict resolution and de-escalation techniques preferred.
• Background in motivational interviewing referred.
• Ability to clearly communicate emotional support to people in…