Crisis Counselor - Fully Remote in Las Cruces, NM

Crisis Counselor – Fully Remote in Las Cruces, NM

Protocall Services, Inc. invites applications for the Crisis Counselor – Fully Remote in Las Cruces, NM position.

Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. We are a remote-first organization headquartered in Portland, Oregon, providing 24/7 telephonic support.

As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services to callers.

• Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
• Build rapport, actively listen, and foster client engagement.
• Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
• Provide resources, coping strategies, referrals, and safety planning.
• Intervene appropriately in emergent situations.
• Maintain accurate, timely, and clinically sound documentation.
• Multitask effectively while navigating multiple software systems.
• Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection.

• Bachelor’s Degree from an accredited 4‑year college or university.
• Minimum of 1 year direct experience in behavioral health, counseling, or social services.
• New Mexico residency required for this remote position.

• Comprehensive medical, dental, and life insurance.
• 401(k) program with company match.
• Company‑matched student loan repayment program.
• Short‑ and long‑term disability (STD/LTD).
• Employee Assistance Program (EAP).
• Accrued PTO (earn up to 4 weeks in your first year).
• Opportunities for professional growth and advancement.

• Base hourly pay plus the following incentives:
• + $1.00/hour for employees who voluntarily commit to both Saturday and Sunday on their recurring schedule post‑training.
• + $1.00/hour for working a full 40‑hour schedule in the workweek post‑training.
• Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on shift and tenure with the organization.

• Six‑Week Paid Virtual Training Cohort:
  Monday–Friday, 8:00 AM to 4:30 PM PST. Structured onboarding includes skills development, role‑playing, mentored live call work, and crisis‑care foundations. Successful completion is required for continued employment.
• Remote scheduling upon graduation from training, with regular availability on weekends and holidays required.

Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.

Entry level

Full‑time

Health Care Provider

Mental Health Care

Fully remote;
New Mexico residency required.

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