Advice and Information Worker

Function(s) Administration, Operations & Service Delivery Sector(s) Children & Youth, Housing & Homelessness, Social Care & Welfare Details

Job Title:

Advice & Information Worker

Working Hours:

37 Hours per week

Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.

We are looking for a dedicated and passionate Advice and Information Worker to join our team based in Hatfield! You will be the first point of contact for anyone needing to access the ‘hyh hub’ and will ensure that all referrals are triaged to identify the most effective pathway for support. The worker will deliver accurate advice and information to young people, parents and professionals, and work undertaken in a coordinated timely manner.

Full list of Job responsibilities available on our website.

• A full driving license and use of own car or motorbike for business purposes (Compulsory)
• Ability to demonstrate an understanding of the problems facing homeless young people
• Ability to engage and motivate young people, strong interpersonal skills including the ability to be appropriately assertive
• Ability to work effectively with a full and varied workload with conflicting deadlines
• Excellent understanding of confidentially with strict professional boundaries and personal integrity
• Commitment to equal opportunities and anti-discriminatory practice
• Excellent planning, organisational & time management skills
• Have a flexible working approach to the needs of the service users
• Ability to communicate clearly both verbally and in writing
• IT literacy including excel, word, teams and outlook

• 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
• People’s Pension Plan contribution
• Group Life Insurance plan
• Opportunities for personal and career development
• Hybrid working – option to work from home up to 2 days per week
• An additional annual leave day on your Birthday
• Employee Assistance Programme – support with wellbeing & personal struggles

Please apply via the link on the vacancy found on our website submitting a cover letter or a short video along with your CV. If you require any adjustments to support your application please let us know and we will be happy to help where we can. Closing Date 12th January 2026

Recruitment event will be held on 21st January 2026 that will involve a variety of group based and individual tasks following by a competency interview. and if successful there will be a personal interview stage held on a date to be confirmed.

Should you need any reasonable adjustments to support you through the recruitment day please confirm upon receipt of invitation.

hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.