Community Navigator

Community Navigator (51390)

Children's Home Society of North Carolina is looking for a Community Navigator to partner with obstetric and pediatric practices in Guilford County to implement universal screening and connect families with resources.

The Community Navigator will work with partners in the Get Ready Guilford Initiative to deliver universal screening at prenatal, 12‑, 24‑, and 36‑month intervals. They will connect with families, assess needs using screening tools, provide referrals, and follow up on service receipt.

• Connect with families at the specified points in time; review identified needs, risks, and strengths through predetermined universal screening tools and processes; work with families to explore options and interest in local resources and services; and refer families as needed.
• Provide referrals and track follow up with families after the connection to community resources and receive feedback about the referral and service receipt process.
• Work with families in a respectful, family‑centered manner and to support successful connections to community resources.
• Coordinate with practices to obtain consent for data collection and completion of initial screening and enter data gathered from Navigation touchpoints with clients/families.
• Work with the planning team to develop measures related to acceptability of the process to families, providers, clinical and administrative personnel, and community programs.
• Work with the navigation team to continued assessment of the navigator role, to enhance program expansion.
• Communicate with the Get Ready Guilford Initiative about the ongoing development of the Navigation process by sharing feedback and recommendations.
• Understand the role of evaluation in social services as well as community agency’s resources and those agencies referral process for families.
• Contribute to a positive, engaging work environment.
• Display sensitivity to the service population’s cultural and socioeconomic characteristics.
• Demonstrate the CHS Mission, Vision, and Values in the performance of all job duties.
• Participate actively in departmental meetings, training, and education, as well as the quality process.
• Comply with CHS’s code of conduct, policies, procedures, and other obligations.
• Perform other duties related to department goals and projects as needed.

• Bachelor’s degree required; BS or BA in human services field preferred.

• Five years of progressive experience in human services in the public sector, and skill in interacting with families, medical providers, human service providers, and agency leaders.

• Strong and effective communication skills, both written and verbal.
• Strong time management, organization, and attention to detail.
• Proven ability to take initiative, be proactive, and work independently as well as in team environments.
• Proven ability to engage and build relationships with families.
• Strong focus on customer service.
• Strong computer skills (Microsoft Applications as well as electronic data systems, time sheets, expense reports, use of virtual platforms for meetings).

• Ability to work independently from a home office and maintain adherence to deadlines.
• Must be physically able to use standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines.
• Availability for occasional evening and weekend hours.
• Maintain a valid North Carolina driver’s license, adequate auto insurance, and have access to an operating vehicle to attend to CHS business.

This is a salary exempt position that may require some weekend and evening work. Availability for flexible hours is required to meet business needs. Remote work may require telephone and email availability during specified hours. Frequent travel is required to conduct business‑related activities.

Reasonable accommodations will be made for individuals with disabilities.

Mid‑Senior level

Full‑time

Other, Information Technology, and Management;
Individual and Family Services