Program Specialist; Intake - Oxnard Office

Children's Home Society of California (CHS) is a multi-service, non-profit agency providing Early Learning and Education Programs in multiple counties in California. Come join our team and contribute your talents to supporting families, child care providers, and communities while we work together building brighter tomorrows for children today!

CHS provides a robust benefits package, which includes: 100% employer paid medical, dental, and vision coverage for eligible employees and their eligible dependents; 10% employer paid pension plan contribution for eligible employees; monthly paid time off (PTO) accrual; 12 paid holidays; sick leave benefits; and much more.

COVID-19 considerations: CHS cares deeply about your health and safety. CHS has established health and safety procedures for all offices and follows local, state, and federal requirements.

Work from home and hybrid schedules are available for some positions dependent on the job duties and responsibilities and are subject to applicable agency policies and procedures.

This is a Full-Time (37.5 hours), Non-Exempt Position

Under the supervision of Children’s Home Society of California’s (CHS) Program Manager, the Program Specialist will:

• Conduct outreach and prescreen families to determine need and eligibility for enrollment
• Request, monitor, and review eligibility and need documentation for families
• Enroll eligible families into subsidized child care
• Update and maintain the Eligibility List by tracking enrollment status
• Manage and complete required reports and meet required deadlines to remain within contract compliance
• Deliver exceptional customer service to families, child care providers, and the general public
• Conduct and complete certification appointments
• Provide technical assistance and resources to families and child care providers
• Provide support as needed to other departments and colleagues to maintain program compliance
• Provide case management to eligible families, including certification, and termination of services
• Strengthen personal professional development in order to best meet the needs of families
• Maintain complete, accurate, and current client files with all required documents and data in agency records and electronic databases
• Write and maintain accurate, complete, and up-to-date case notes in electronic databases
• Maintain a current and thorough knowledge of Title 5, Child Care Bulletins, and program policies and procedures to provide comprehensive services to clients
• Organize and prioritize multiple tasks and responsibilities to meet individual and team deadlines
• Work cooperatively and cohesively with colleagues, including participation in weekly/monthly staff meetings and/or trainings
• Maintain all records in a high-quality manner and within record protection, retention, and destruction guidelines
• Adhere to all agency policies and procedures, as well as applicable contractual and governmental regulations
• Work some evening and weekend hours, as needed, to support programming for client services
• Perform other duties and responsibilities as assigned

• Bachelor’s Degree in Human Services or Child Development field desired or Associates Degree plus three (3) years of experience required
• Prior non-profit experience preferred
• Strong knowledge of and experience in family case management and family service systems
• Knowledge of California Code of Regulations Title 5 desired
• Proven ability to establish a rapport with families, providers, and community organizations
• Demonstrated ability to work effectively with a wide variety of families from diverse economic and ethnic backgrounds
• Ability to prepare and present effective written work, provide strong attention to detail, and produce error-free work
• Excellent written and verbal communication skills, including the ability to communicate effectively with all levels of the agency staff
• Proactive self-motivator with a professional, positive, and flexible attitude
• Excellent organization skills and the ability to manage multiple projects and meet deadlines
• Ability to work both autonomously and collaboratively in a fast-paced environment with a strong work ethic
• Demonstrated ability to…