Client Service Representative - Shreiber School of Veterinary Medicine

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A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to 22,000 students through its main campus in Glassboro, N.J., its medical school campuses in Camden and Stratford, and five others. The University has earned national recognition for innovation, commitment to high-quality, affordable education, and developing public-private partnerships. A Carnegie‑classified R2 (high research activity) institution, Rowan has been recognized as the third fastest‑growing public research university, as reported by The Chronicle of Higher Education.

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Apply now Job no: 501214
Work type: Regular Full‑Time
Location: Glassboro, New Jersey
Categories: School of Veterinary Medicine

Client Service Representative - Shreiber School of Veterinary Medicine of Rowan University

Work type: Full‑Time
Location: Glassboro, New Jersey
Category: School of Veterinary Medicine

Do you want to be part of a team that will elevate you, value you, and help you grow in your career? Are you passionate about client service and patient care? If this sounds like you, join our team of veterinary professionals coming together to build the foundation for the very first veterinary school and teaching hospital in NJ. It is more than a job;

it’s a purpose!

Position Summary:

The Shreiber School of Veterinary Medicine of Rowan University (SSVM) is seeking Client Service Representatives to join our new veterinary program and teaching hospital. The hospital is located 1.5 miles from our main Glassboro campus.

SSVM is a new and innovative veterinary teaching hospital for small animals, equipped with state‑of‑the‑art equipment. The teaching hospital is designed to accommodate multiple specialty departments, including anesthesia, cardiology, clinical pathology, dermatology, dentistry and oral surgery, diagnostic imaging, emergency/critical care, exotics, internal medicine, neurology, oncology, ophthalmology, surgery, radiology and a full pharmacy with sterile compounding capabilities. Our top priorities are delivering excellent client and patient care in addition to training graduates who are competent, confident, and ready from day one.

The Client Service Representative position will be responsible for providing excellent client service in the veterinary teaching hospital and will report directly to the Client Service Manager. Client Service Representatives will rotate working across multiple departments to include Emergency, Specialty and Primary Care to gain exposure to different areas of service and workflow, while continuing to learn and build their skills.

Client Service Representatives are the first point of contact for our teaching hospital and are responsible for delivering the highest level of customer service to our community.

This role requires individuals to work on‑site and is not available as a remote position.

Essential Duties and Responsibilities:

• Greet clients and their pets with professionalism and a friendly demeanor.
• Provide excellent customer service to our clients.
• Ability to multitask and work in a fast‑paced environment.
• Utilize multiple software programs and complete tasks simultaneously.
• Support clinicians and veterinary technical staff by providing client communication, education, advocacy, and support…