Family Coach; Human Services Case Manager Bilingual Spanish

Position: Family Coach (Human Services Case Manager) Bilingual Spanish Required
* Conduct interviews to determine family needs and eligibility, and complete program applications for program benefits and, if eligible, issues appropriate support.
* Engage clients in family evaluation of strengths and jointly develop a case plan and identify the steps the family will take towards self-sufficiency and meeting their basic needs.
* Monitor progress, needs, and makes necessary modifications to the case plan.
* Initiate and participate in case staffing, employment readiness, life skills training, and supports job search as needed.
* Assist with crisis and safety planning for individuals experiencing domestic violence.
* Explore alternate resources and link clients to community services and may also assist with supporting resources and services within the community.
* Experience supporting families with case management tools and resources.
* Experience creating and maintaining written documentation of activities concerning individual client cases.
* Experience with case management and assessing customers’ strengths & service needs.
* Experience in communicating, establishing boundaries and setting realistic goals/milestones.
* Experience explaining complex rules, regulations, processes, and procedures both verbally and in written communications.
* ** Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.*
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* Note:

Your resume and cover letter may be uploaded in the Resume/CV field on the online application.*
* ** The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.**
* ** The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.**
* *** Your work schedule will be 8 a.m. – 5 p.m. PST, Monday – Friday. Occasionally you will need to adjust your schedule based on service need. No option for remote work.
**** This position is in a store front office.
* The role requires flexibility to assist various district offices on a temporary and long-term basis, ensuring continuity of operations
* You will be working in a fast-paced environment at times.
* High volume of individual and family contact.
* You will be exposed to a diverse range of customers and will need to respond with compassion and professionalism through a cultural and trauma informed lens.
* You will have contact with a range of people including some who may be experiencing emotional and financial stress.
* You will work with domestic violence survivors. These situations may be stressful and understanding self-care and available resources are important.
* Employee's work is conducted in offices, participant's homes, and other community sites.
* Hours of work may vary from day to day and may include evenings and weekends.
* This position requires flexibility to work various hours, to flex in/out to allow for attending local events.
* Must have a valid driver's license and acceptable driving record.
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