Admission Counselor

medical insurance, parental leave, paid time off, paid holidays

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

At SNHU, you'll have the option to work remotely in the following states:
Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

An Admission Counselor I enrolls students into Undergraduate and Graduate degree programs at SNHU and will report to the Admission Team Lead/Director. You will receive inquiries such as emails, live chats, and telephone calls through a variety of marketing channels and will assist students through the enrollment process, serving as the student’s advocate. This is a remote position.

• Conduct phone interviews with prospective students (evaluate the prospective student's needs, interests, and qualifications while providing concise information to help the prospective student make an informed decision on program offering, delivery mode, and school fit)
• Engage students by phone, email, and other communication channels
• Present information about SNHU, program offerings, structure, accreditation, and cost in an accurate and ethical manner
• Achieve the expected goals including:
  Daily activity, Schedule Adherence, Ready Time, Call Outline Adherence, Call and Email Flow, Service and Support, Compliance, and Program Knowledge
• Assist prospective students through the admission process while observing SNHU policies and procedures and in compliance with all applicable regulations and accrediting standards
• Follow schedule to include ready time, follow up time, and chat
• Operate within and be measured concerning relationship building, call flow and pipeline management, interpersonal/communication, needs analysis/service and support, planning, and implementation
• Partner with departments outside of Admission including Financial Aid, Enrollment Support Services, and Advising to ensure the delivery of a high level of service to every student;
  Escalate issues.
• Uphold all SNHU policies, procedures, with integrity and ethics
• Participation in commencement or related activities may be required
• Additional duties may be assigned

• Associate’s degree or some college coursework completed. Equivalent experience in lieu of degree acceptable:
  Yes
• At least 1 year of relevant sales or customer service experience in relationship or consultative sales
• Flexible to work either Tuesday – Saturday or Sunday – Thursday
• Must reside in a Central, Eastern, Mountain, or Pacific approved Synergy state

Monday, 3/16/2026

Central Candidates: 7:30 am – 4:00 pm

Eastern Candidates: 8:30 am – 5:00 pm

Mountain Candidates: 9:00 am – 5:30 pm

Pacific & Arizona Candidates: 8:00 am – 4:30 pm

Flexible to work either Tuesday – Saturday or Sunday – Thursday. Schedule beginning week 6 of employment and forward:

Central Candidates: 4 shifts from 8:00 am – 4:30 pm and 1 shift from 10:30 am – 7:00 pm CST

Eastern Candidates: 4 shifts between the operating hours of 8:00 am – 6:00 pm and 1 shift from 11:30 am – 8:00 pm EST

Mountain Candidates: 4 shifts from 8:00 am – 4:30 pm and 1 shift from 9:30 am – 6:00 pm…