Intercept Specialist

Position Function

The Intercept Specialist is responsible for providing intensive home-based services to families. The role involves providing individualized family sessions in the home and community settings in order to safely reunify the youth with family and/or maintain the youth in the home. The implementation of Intercept offers a unique opportunity to become immersed in an evidence‑based program model to serve youth and their families.

The Intercept program serves a broad population of youth and families, including those involved with multiple child servicing systems and those at high risk of removal from their families. The program specializes in diverting youth from out‑of‑home placements by helping their families safely maintain youth in their home environment. The Intercept Specialist will be responsible for accurate documentation, consistent communication, and maintaining a strong working relationship with families and community partners.

Travel within the service area is required, and the position demands sensitivity to the cultural and socioeconomic characteristics of the families served.

A Bachelor’s degree in Social work, psychology, or related human services field from an accredited college or university is required. A Master’s degree in social work, psychology or related field is preferred.

The position requires 1 year of cumulative experience with an undergraduate degree which includes working with children and families providing counseling, crisis intervention, intake and assessment, and case management. Candidates should also possess strong organizational skills and attention to detail, the ability to maintain a flexible schedule, the ability to manage multiple priorities simultaneously, and excellent written and verbal skills as well as basic computer skills.

This position requires understanding of crisis intervention and trauma‑informed care interventions in working with children, adolescents and families.

• Providing expedient and intensive services to a small caseload of 4‑6 families.
• Be present in the home on a regular and consistent basis for families assigned to Intercept services, with an average of three face‑to‑face sessions with the family per week, including youth and their support system.
• Provide ongoing assessment, service planning, risk assessment, safety planning, and advocacy.
• Work as part of a multi‑disciplinary team.
• Maintain accurate and timely documentation of services for all assigned clients.
• Schedules for this position are non‑traditional, but flexible and based around the families’ availability.
• Provide on‑call after‑hours support to families using a rotating on‑call schedule with the Intercept team, with the expectation of potentially responding in person during some crisis situations as deemed necessary by the leadership team. Intercept specialists may be required to provide transportation for families they are serving.
• Prepare and submit all required documentation, reports, and statistical data in a timely manner.
• Follow policies and procedures of ACH and represent the agency in a positive and professional manner. Coordinate the collaboration of referral agencies, family members, and other support systems to meet the needs of families and children.

• Exposure to children with behavioral challenges, including possible physical aggression.
• A personal, dependable vehicle is required for travel.
• Must maintain a good driving record and ensure safe transport to client locations.
• The position provides 24/7 on‑call support to assigned families.

The Intercept Specialist will have access to confidential client information, including family plans, case files, and personal records. The Intercept Specialist must maintain confidentiality & follow HIPAA and agency policies related to personal records & client records. Specialists are expected to adhere to all ethical and legal guidelines, including confidentiality and mandated reporting.

• Organize and facilitate sessions for caregivers and children, ensuring sessions are…