Rent Officer

🌟 Rent Officer - Join a Team Making a Real Difference!

Are you a detail-driven, proactive, and customer-focused professional?

Do you thrive in roles where organisation, problem-solving and people skills come together?

If so, this is an exciting opportunity to join a dedicated Housing & Planning / Tenant & Leaseholder Team within the local council - supporting tenants, protecting income, and helping sustain secure and stable tenancies.

This role offers remote working with just one day a week in the office, giving you the perfect balance of autonomy and teamwork.

As a Rent Officer, you will play a vital role in maximising income, supporting tenants, and ensuring effective debt recovery. Your duties will include:

• Delivering a high-quality income management service in line with policy and legislation
• Collecting rent, service charges, former tenant arrears, and other housing-related debts
• Providing excellent customer-focused support to tenants and leaseholders
• Offering basic welfare and benefits advice and referring to specialist services where needed
• Staying up to date with welfare reform and best practice in arrears prevention
• Producing and distributing rent statements and explaining them clearly to tenants
• Visiting tenants with arrears regularly, ensuring vulnerable tenants receive appropriate support
• Liaising with Benefits teams, external agencies, and support organisations
• Preparing and serving notices, arranging possession proceedings, and attending court when required
• Attending evictions and preparing detailed eviction reports
• Updating databases with accurate, clear records of all actions and contact
• Providing weekly arrears reports to the Income Manager
• Working collaboratively with Housing Officers and Legal Teams
• Investigating and responding to service-related complaints
• Ensuring Health & Safety requirements are met
• Supporting the Council's emergency arrangements where required

• Solid understanding of housing, debt recovery, and tenancy law
• Strong knowledge of welfare benefits & income maximisation
• Strong numeracy and IT skills (databases, spreadsheets, Word)
• Ability to prioritise, meet deadlines, and manage a busy caseload
• Effective negotiation skills and problem-solving abilities
• A sensitive and supportive approach when working with tenants

• Working with customers to achieve positive outcomes
• Building effective working relationships with internal teams and external partners
• Using housing databases and Microsoft Office applications confidently

• ✔ Flexible hours and remote working
  ✔ Make a genuine impact by helping tenants sustain their homes
  ✔ Be part of a supportive and professional housing team
  ✔ Opportunities to use your skills in income management, benefits knowledge and tenancy support

If you're highly organised, passionate about helping tenants sustain their homes, and confident in rent recovery and tenancy support - we'd love to hear from you!

This is your chance to join a committed team and play a key role in supporting tenants across the district.

👉 Apply today and take the next step in your housing career!