Maximisation Officer

Income Maximisation Officer
Adecco are recruiting on behalf of the London Borough of Richmond & Wandsworth for an experienced Income Maximisation Officer to join their Housing and Regeneration Directorate.

This is an excellent opportunity for a housing finance professional with strong experience in income collection, arrears management and tenant support to contribute to a vital frontline service supporting vulnerable households in temporary accommodation.

Contract Details:

* Type:
Temporary

* Pay: £20.76 per hour (PAYE) / £27.07 per hour (Umbrella)

* Location:

Twickenham Civic Centre

* Working Arrangements:
Hybrid - office and home working (start of assignment is 2 weeks in the office every day for training/shadowing and then 3 days in the office and 2 days working from home)

* Hours:

36 hours per week, Monday to Friday

Role Overview
As an Income Maximisation Officer, you will lead and manage a patch of temporary accommodation accounts, ensuring maximum income collection and minimising arrears across both current and former tenants. You will provide financial advice, support benefit claims, complete affordability assessments and take appropriate recovery action where required.

Key Responsibilities

* Manage a caseload of rent accounts to maximise income collection and minimise arrears

* Proactively monitor accounts and agree repayment plans where necessary

* Provide financial advice and guidance to tenants to support tenancy sustainment

* Support tenants to maximise income by ensuring full benefit entitlement is claimed

* Complete affordability assessments in line with the Homelessness Code of Guidance

* Prepare and manage cases for legal action, including possession proceedings and court attendance

* Liaise with partner agencies and internal departments to resolve complex cases

* Support vulnerable households with sensitive and preventative interventions

* Maintain accurate records and financial information in line with council procedures

* Participate in duty rotas and customer service activity across both boroughs

Top 3 Skills Required

Experience in income collection, managing a patch of rent accounts for both current and former tenants

Assisting tenants to maximise their income by ensuring they are claiming their full benefit entitlement and referring tenants who require specialist advice

Providing financial advice to tenants to ensure they can afford their charges

Essential Experience and Skills

* Experience of arrears management and debt collection within a housing or local authority environment

* Strong understanding of welfare benefits and entitlement advice

* Experience supporting vulnerable clients with complex financial needs

* Ability to manage a varied caseload and prioritise effectively

* Excellent communication, numeracy and IT skills

* Calm, empathetic and professional approach when dealing with sensitive cases

Apply Now:
If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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