Telecalling Associate; Intern

Position: Telecalling Associate (Intern)
Location: Bengaluru

Position:
Telecalling Associate Intern (Market Research & Feedback)

Company:
Baby Billion

Location:

Remote (Work from Home)

Job Type: Flexible hours available

About Baby Billion

Baby Billion is India’s No.1 You Tube channel for kids, delivering fun and educational content with over 5 billion monthly views. We are on a massive mission to reach 1 Million subscribers in our newly launched app by Dec 2026. We are bringing a positive impact by creating content that nurtures creativity and values in children.

The Role

We are seeking a Telecalling Associate Intern to help us connect with our customer base. This is not a typical high-pressure sales role; it is a relationship and research-focused position. You will be the voice of Baby Billion, reaching out to customers to understand their needs, gather demographics, and collect valuable feedback.

Who we are looking for:

We specifically encourage former Elementary/Preschool Teachers or Young Educators to apply. If you are looking to restart your career or transition into a remote corporate role, your experience dealing with parents and your natural patience makes you the perfect candidate for us.

Key Responsibilities

- Customer Outreach:
Conduct outbound calls to existing and potential customers residing primarily in Tier 3 cities in India.
- Market Research:
Engage customers in conversation to gather specific demographic data and understand their purchasing behaviors and needs.
- Feedback Collection:
Listen actively to customer experiences, noting down feedback, complaints, or suggestions with empathy and accuracy.
- Data Entry:
Accurately record call summaries and customer details in our internal database/CRM.
- Relationship Building: maintain a warm, professional, and trustworthy tone that represents the Baby Billion brand values.

What We Are Looking For

1. Language Proficiency (Crucial):

- Fluent Hindi is mandatory. You must be able to speak clearly, politely, and effectively.
- Ability to connect with customers from Tier 3 cities is essential. We are looking for a dialect and tone that is relatable, respectful, and free of overly complex corporate jargon.

2. Professional

Experience:

- Preferred Background:
Previous experience as a Preschool Teacher, Elementary School Teacher, or in a role involving regular interaction with parents.
- Career Restarters:
We warmly welcome candidates looking to return to the workforce after a break.
- Excellent listening skills and high levels of patience (skills you likely honed in the classroom!).

3.

Soft Skills:

- Empathetic nature:
Ability to understand the customer's perspective.
- Confidence in speaking over the phone.
- Discipline to work independently in a remote setting.

Technical Requirements

- A quiet workspace free from background noise.
- A working laptop/desktop and a stable internet connection.
- Basic computer literacy (typing, using Google Sheets/Excel).

Why Join Baby Billion?

- Work From Home:
Save time on commuting and work from the comfort of your home.
- Valued

Experience:

We value the skills teachers bring to the table—patience, clarity, and empathy—and translate them into a corporate career path.
- Impact:
Help us understand the real India. Your research directly impacts how we serve families across the country.
- Supportive Culture: A team environment that supports training and professional growth.