Support Coordinator - North Wales; Welsh Speaker

Position: Immediate Support Coordinator - North Wales (Welsh Speaker)
12 Feb, 2026# Immediate Support Coordinator - North Wales (Welsh Speaker)£26,500 yearly
* CV-Library
* Wales, UK###

Job Description

Job title:

Immediate Support Coordinator – North Wales (Welsh Speaker)

Reports to:

Immediate Support and Debrief Manager Salary:
Salary of £26,500 per annum, pro-rata for part time hours

Location:

Remote work with travel in the region

Hours:

Part-Time, 22.5 hours per week, over 3 days, Monday, Thursday and Friday.

Post No: 2

WISCPT1

Objective: 2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:
* Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
* Ensure that bereavement boxes are available at each of these hospitals
* Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
* Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
* Provide support to individuals who witness the sudden death of a child or young person
* Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
* To advocate and campaign on behalf of suddenly bereaved families2wish Cymru & 2wish:2wish has been established since 2012 and has grown from strength to strength. During tis time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.

We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under in Wales and the bordering counties in England, including;
Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire, Avon and Somerset, with the plan to continue to roll out support to the whole of England. We work in partnership with professionals who refer int the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

Context of role:2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We are an All-Wales and part England charity providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage.

The post holder will provide immediate and ongoing emotional and practical support to families affected by the sudden and unexpected death of their child or young adult.

Main duties:

Service:
* To initiate immediate support for a caseload of families whose children and young people aged 0-25 have died suddenly and unexpectedly across the region
* To contact all families within 24-48 hours of the referrals by telephone
* Complete an initial assessment of families’ needs to identify and plan the support as required in line with safeguarding and risk reduction
* Offer emotional support and advice to a case load of families through home visits and ongoing weekly telephone calls
* To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising formal support such as counselling, complementary therapy or play therapy, subject to consent from the bereaved individual
* To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other healthcare professionals to raise awareness of and promote referrals into the charity
* To liaise with other professionals working alongside the family to provide a holistic and multi-agency approach to support
* Attend relevant forums within the area
* To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, referring into the charity and bereavement awareness
* To monitor the use of the memory boxes and ensure families have been offered a memory box
* To work with hospital trusts to establish and…