Housing Officer, Social Work

Title:

Housing Officer Type:
Temporary (12 months)

Hours:

Full Time

Location:

Inverness/Ross-shire/Hybrid Salary: £40,369 - £44,330  car allowance

Summary:

Our client is looking for a dedicated and knowledgeable Housing Officer to provide excellent, tailored support to tenants. You will manage an assigned caseload to deliver effective housing management services relating to primarily Allocations & Voids. The Tenancy Operations team also deals with Anti-Social Behaviour, Tenancy and Estate Management. You will ensure services meet and exceed standards, while adhering to Scottish social housing regulations.

This hybrid position offers a mix of office and remote working, along with site visits across the Highlands. Key responsibilities include coordinating tenancy allocations, supporting tenants needs, and resolving tenant issues efficiently and effectively, while following best practice and upholding Albyn's values.

Person Specification:

We are seeking a proactive, organised, and customer-focused individual with a strong background in housing management. To thrive in this role, you will need excellent interpersonal and problem-solving skills, an ability to work independently, and a commitment to helping tenants succeed. A working knowledge of social housing policies and tenancy legislation is essential. Requirements:
Minimum of an HNC in Housing-related studies OR relevant experience in housing management. Strong organisational abilities and an independent approach to managing caseloads. Proficiency with Microsoft Office and housing management systems. Ability to build relationships with a variety of stakeholders and collaborate effectively. A positive and adaptable outlook, with excellent communication skills for successfully handling challenging situations. Current and full driving licence and have access to own vehicle.

Other job titles you may have had :
Allocations Officer, Housing Options Officer, Homeless Officer, Tenant Services Officer, Tenant Support Officer, Housing Management Officer, Neighbourhood Housing Officer, Housing Support Officer . If you are driven by service excellence, committed to professional development, and passionate about making a difference, we encourage you to apply. On Offer Hybrid working Hub, Home & Roam Enhanced annual leave entitlement Development and training opportunities Flexible working hours Employee benefit discount scheme Company pension scheme Access to an employee assistance program available 24/7 Family friendly policies