Tenancy Services Officer

Position: Tenancy Housing Services Officer
Location: Southend-on-Sea

Tenancy Services Officer required for an established client to join on either an immediate permanent or temp too perm basis. Working 37 hours across Monday - Friday, the salary will be £34,434, hybrid based, with an expectation for the individual to work 2 days a week in the office and the rest of the week out on site and from home.

Candidates applying for this role must have previous tenancy services experience, a UK driving license with own vehicle, and a basic DBS will be carried out should the post holder not hold a current check.

Duties:

Assist with tenants income collection, anti-social behaviour and tenancy management
Accountable for around 850 dwellings
Play an active part in the provision of a local, responsive, housing service as part of the tenancy services team
Ensure tenants comply with their conditions of their tenancy
Monitor all current accounts in arrears up to notice stage and take appropriate action
Monitor hostel, garage and any other accounts in arrears up to notice stage
Investigate and resolve reports of anti-social behaviour and breaches of tenancy
Process applications and requests for changes to tenancies
Carry out regular grounds maintenance inspections

Benefits:

£34,434 per annum

Experience required:

Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights
Knowledge of housing maintenance, housing law, welfare benefits
Experience in using Housing IT systems
Self-motivated, and able to proactively work from home
Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website