Tenancy Services Officer

Tenancy Services Officer

Tenancy Services Officer required for an established client to join on either an immediate permanent or temp too perm basis. Working 37 hours across Monday - Friday, the salary will be £34,434, hybrid based, with an expectation for the individual to work 2 days a week in the office and the rest of the week out on site and from home.

Candidates applying for this role must have previous tenancy services experience, a UK driving licence with own vehicle, and a basic DBS will be carried out should the post holder not hold a current check.

• Assist with tenants income collection, anti-social behaviour and tenancy management
• Accountable for around 850 dwellings
• Play an active part in the provision of a local, responsive, housing service as part of the tenancy services team
• Ensure tenants comply with their conditions of their tenancy
• Monitor all current accounts in arrears up to notice stage and take appropriate action
• Monitor hostel, garage and any other accounts in arrears up to notice stage
• Investigate and resolve reports of anti-social behaviour and breaches of tenancy
• Process applications and requests for changes to tenancies
• Carry out regular grounds maintenance inspections

• Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights
• Knowledge of housing maintenance, housing law, welfare benefits
• Experience in using Housing IT systems
• Self-motivated, and able to proactively work from home
• Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks

£34,434 per annum

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.