Housing Officer, Social Work

We have an opportunity for a Housing Officer to join our Housing team based in Basildon. This will involve making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants, while consistently working in a professional manner to resolve problems and improve services.

• Working closely with the lettings team in allocating Voids, Tenancy Sign Ups and Viewings
• Liaising with tenancy enforcement agencies to build relevant case files and manage the complaint process for the service area
• Handling a range of situations including complex cases of ASB (anti‑social behaviour), which may include attending evictions and multi‑agency crime prevention meetings
• Attending various meetings to coordinate tenancy termination and changes, property clearance, and support tenancy auditing and fraud investigations
• Providing advice and support to residents through regular community engagement and signposting to relevant third‑party agencies

• Recent experience undertaking a similar role and a passion for supporting tenancy sustainment and working with vulnerable people
• Knowledge of relevant housing regulations and legislation
• Understanding of Microsoft Office packages including Word, Excel, and Outlook
• Experience and knowledge of good practice resident involvement activities
• Travel is a requirement of the role; a full valid driving licence is essential

View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Building Equality and Diversity, Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working. A Basic Disclosure and Barring Service check will be necessary in the event of a successful application; we will pay for it.

We are a not‑for‑profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £20,718 per annum (pro rata)
• The full time equivalent salary for this role is £34,531 based on 37.5 hours per week