Case Management Officer

About The Role

Working hours: 35 hours per week
Contract type: Permanent
Closing date: 11.59pm, 18 March 2026
Interview method: in person

Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.

This role is subject to:

• Legal right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.
• 2 references – where possible, we require 3 years' history.
• BPSS (Baseline Personnel Security Standard) clearance – this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.
• DBS (Disclosure and Barring Service) clearance – this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here.
  
  We have a policy on the Employment of Ex-Offenders and it is available upon request.

The Charging Team sits within the Revenues and Benefits Service Area, working closely with Adult Social Care to assess the financial contributions that vulnerable adults make towards the cost of their care services.

We are looking for motivated and detail-focused people to join us as Case Management Officers.

We are a fast‑paced team handling communications from a wide range of sources. The role involves supporting Manchester residents by completing financial assessments for individuals requiring and receiving care and support in both residential and non‑residential settings. You'll manage a daily caseload from start to finish, reviewing and prioritising any ongoing or outstanding cases, communicating confidently with both social workers and care workers, and vulnerable people who may be going through a difficult time.

• Use a range of ICT systems to obtain, verify and record financial information.
• Communicate effectively with vulnerable residents, their families, and a variety of professionals to gather the information required for financial assessments.
• Work to tight deadlines within a busy and fast‑paced environment.
• Manage regular customer contact through letters, email, and telephone.
• Deliver excellent customer service to Manchester residents while working in a high‑profile area and demonstrating Our Manchester behaviours.

This role offers a generous flexible working scheme. Please note that most initial training will take place face‑to‑face at our office at Alexandra House, Hulme, Manchester. The location benefits from local amenities including a leisure centre, supermarket and free parking.

You must be willing to travel to Manchester City Centre for training and to other sites across Manchester where required.

For an informal conversation about the role, please contact Duncan Morton or Maureen Pringle at dun or maure

We want to hear from you if you:

• Are flexible, highly organised, and able to prioritise and self‑manage a demanding caseload effectively.
• Are able to respond promptly and courteously to queries from a wide range of internal and external stakeholders, using sound judgement, initiative and problem‑solving skills to resolve issues in line with policy and guidance.
• Have excellent attention to detail and strong administrative skills, such as diary management.
• Can understand and administer financial processes and finance‑related information.
• Are willing to learn and confidently navigate systems such as Liquid Logic, Contr
  
  OCC, Academy and Searchlight.
• Are able to apply new learning confidently in your day‑to‑day work.
• Are able to work independently while also contributing effectively as part of a collaborative team.
• Can demonstrate emotional…