Support Worker, Community Health

Job Description

Job Title: Support Worker

Contract Type: Fixed Term Contract – Ending 20/01/2027

Salary: £26,549.63 (£27,722.51 after 18 months successful performance)

Working Hours: Full Time – 37.5 Hours

Working Pattern: 8 week rolling rota, 2 weekends out of 8, mixture of shifts including 9-5pm, 8-4pm and 1.30-9.30pm

Location: Railway Road Project, Leigh

At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria.

We accept valid legal permission to work in the UK. We will not apply for sponsor ships.

You will be working from one of our supported services providing support to our customers in a variety of ways, such as connecting them with employability coaches, helping them manage their money, signing up for benefits, or moving on to a more permanent home.

It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. You will also keep records of everything; there is some admin to do.

At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.

• Experience of working with vulnerable people
• Experience of delivering structured support and risk management
• A team player with a caring and empathetic nature, resilience, and a can‑do attitude, able to work as part of a team
• An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve revitalised neighbourhoods and supported communities by providing the homes they need to live full, fulfilling and rewarding lives.

We own or manage around 75,000 homes across the UK, ranging from homelessness services to social care, employment support to retirement living. We need the best people on board to help us.

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

We are inclusive. We value diversity in all its forms, fostering a respectful, empowered and heard workplace. We are a Disability Confident Employer and operate a Guaranteed Interview Scheme for any applicant who declares they have a disability.

• Lead on co‑producing bespoke support and move‑on plans, involving key stakeholders (e.g. family/other support providers), where appropriate
• Organise and carry out regular planned reviews of support and risk plans, or follow an incident/significant change in a customer’s circumstances
• Engage customers to meet agreed outcomes and develop life skills
• Assist customers with day‑to‑day support and tenancy‑related matters
• Identify and promote opportunities for employment, education and training, and support customers to remove barriers to accessing these opportunities
• Signpost customers to appropriate external support services, including interventions such as food banks and other community resources
• Support customers to be ‘tenancy ready’ to enable successful move‑on
• Support customers to be financially independent through budgeting plans and maximising income
• Support and monitor customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
• Empower customers to move towards self‑management of their medication by following the medication procedure
• Lead on support initiatives including group work
• Ensure the safety of our customers by following local safeguarding procedures, recognising and acting on any significant risk, and escalating appropriately
• Record and update clear,…