Welfare Rights Support Officer

Welfare Rights Support Officer
Scale 6 (£31,537 - £33,699)
37 hours (full time)
Temporary until 31/03/2029
Hybrid working from home and at the office in the council complex. Predominantly carrying out home visits with some community outreach work

Final date to receive applications: 15/03/pm

Please be aware that we may close this vacancy early if a high volume of applications are received. We encourage you to submit your application as soon as possible to avoid disappointment.

Shortlisting date 16/03/2026
Interview Date: 26/03/2026
Interview Type:
In person

While we embrace the use of AI as an innovative tool to maximise our services at Stockport Council, we are looking for authenticity in applications we receive. We therefore ask you to think carefully if choosing to use AI when completing your application and ask that you ensure you read all instructions carefully and that your application is written by you and reflects your skills, knowledge and enthusiasm.

Join us at Stockport Council MJ Local Authority of the Year 2025

This is an excellent opportunity for someone with passion, professionalism, and a desire to serve the public, to join our dedicated Welfare Rights Support Officers Team. As part of the wider Resident Advice Service which includes Welfare Rights and Debt Advice, and Crisis Support, you will play a crucial role in delivering specialist welfare benefits advice directly to residents in their own homes.

You will be part of an experienced home visiting service that supports residents who are unable to access office based or telephone advice. You will provide expert guidance on benefits, assist with claims, gather evidence, and ensure vulnerable residents receive the support they need in a setting that feels safe and accessible to them.

We’d like to hear from you if you bring strong knowledge and experience in welfare benefits and have the confidence to work independently in residents’ homes. You should be an excellent communicator, empathetic, and committed to providing high quality, person-centred support.

This role suits someone who is naturally compassionate, patient, and able to build trust with residents who may be isolated, anxious, or living with complex needs. A commitment to equality, dignity, and empowering vulnerable people is essential.

You will be joining a supportive, highly experienced and skilled team that takes pride in offering a trauma informed, flexible, and accessible advice service. Our home visit team plays a vital role in reaching residents who face barriers to engagement, helping to ensure no one is left without the support they need.

We provide welfare rights advice through a blend of home visits, community outreach venues, office appointments, and telephone support. While the role includes travel across the borough, we also promote flexible working and ensure colleagues feel supported, valued, and able to maintain a healthy worklife balance.
If you would like to find out more about the role please contact Amy Taylor -  or Wendy Masters - we for an informal discussion about the role

The successful applicant’s appointment will be subject to satisfactory Disclosure and Barring Service check.

Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify.

Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex-military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed to be shortlisted for Assessment if you meet both the criteria for the scheme and the essential job role criteria.

Find out if you meet the criteria here: https://(Use the "Apply for this Job" box below).-scheme

Stockport Council is committed to promoting a diverse and inclusive workforce culture - a place where we can all be ourselves and succeed. We welcome applicants from all backgrounds and communities to join our workforce.

We want our employees to have a good work life balance and in many job roles we can offer a range of flexible/hybrid working arrangements. We also have inclusive employment policies and staff engagement forums to support our diverse workforce. We will listen to, learn from, and develop our workforce.

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