Citizens Advice Advice Caseworker; Trainee

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Contract: Fixed-term contract until 30th June 2027.
Salary: £27,097 annum.
Hours per week: 35 hours.
Reporting to: Head of Money Advice and Financial Inclusion Services.
Location: Various locations across the Liverpool area. Some flexible hybrid working, 4 days office based, 1 day work from home.

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

As well as a competitive salary CAL also provides access to

• Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years’ service up to a maximum of 32 days plus bank holidays)
• Hybrid Working Scheme
• Interest-free travel loans
• Employee Assistance Programme
• Pension Scheme
• Cycle to Work Scheme
• Enhanced maternity, paternity, and adoption leave pay
• Free VDU eye care test
• Professional and advice sector recognised training.

Do you enjoy helping people? Are you a compassionate and people-focused person?

Do you want to make a real difference to the lives of people who are in problem debt and help them find a way forward?

The Debt Advice Caseworker will provide an in-person high-quality debt advice and casework service to the organisation’s clients.

The Debt Advice Caseworker will provide mentoring and support to their co-workers, which will help develop their skills and expertise in debt and money management service, ensuring they deliver our clients with the best possible service.

A demanding role, whereby the Debt Advice Caseworker will have the ability to understand and deal with complex information.

They will work collaboratively with their team, management and external organisations.

Flexibility is a key characteristic of all their posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time and possession proceedings as well as priority and non-priority debt advice, options and insolvency solutions.

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