Support Coordinator

Support Coordinator

We’re looking for an enthusiastic and motivated individual to join the Croydon Team in London.

This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.

Position: S11352 Stroke Support Coordinator

Location:

Home-based, Haringey. However, regular travel will be required as part of this role (will include team meetings or other work-related meetings)

Hours:

Full-time, 35 hours per week

Salary:
Circa £28,300 per annum (inner London weighting £3,950 per annum or outer London weighting £2,457 per annum may be applied in accordance with where you live)

Contract:

This is a Maternity Cover role for 12 months, until 26 April 2027.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 27 March 2026

First Interview (online):
Friday 3 April, via Microsoft Teams.

Second Interview (face to face):
Thursday 9 April, London EC1V 2PR

The Role

Reporting to Service Delivery Coach, key responsibilities will include:

Organise and facilitate effective service communication for the benefit of stroke survivors and carers in understanding and achieving their goals.
Ensure that timely, confidential and accurate records are kept on the CRM data base and all data is in line with the retention policy and GDPR compliant.
Develop and manage service volunteers to support service delivery for stroke survivors and carers as required.

About You

You will have experience in:

Providing person centred support to empower vulnerable people or people with a disability or long-term health condition and their carers
Nurturing emotional resilience needed to handle a variety of calls, potentially dealing with complex and challenging situations whilst working in your own home
Effective listening skills with the ability to communicate clearly and effectively with a diverse audience including anyone experiencing communication difficulties via a combination of face-to-face visits or meetings, telephone calls, emails or letters, and digital methods (such as video calls)

This role requires regular travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support.

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety…