Income Officer

We are working with a large and well-established social housing provider who are looking to recruit a Part-Time Income Officer on a permanent basis. This is a great opportunity for someone with experience in rent arrears recovery and tenancy sustainment who is looking for a flexible working pattern within a supportive housing environment.

The Role:

You will play a key role in maximising rental income, supporting tenants to sustain their tenancies, and reducing arrears across a diverse housing portfolio. The role combines office-based hybrid working with regular patch visits to tenants’ homes.

Key responsibilities of an Income Officer include:

Managing a caseload of rent accounts and reducing arrears through early intervention and proactive support
Carrying out home visits and patch-based work to engage with tenants and prevent escalation of debt
Negotiating repayment plans and providing budgeting and welfare advice
Taking appropriate legal action where necessary, including preparing cases for court
Working closely with Housing Officers, Support Services and external agencies
Ensuring accurate case recording and compliance with organisational policies and procedures
Supporting tenancy sustainment and identifying vulnerability at an early stage

We are looking for someone who:

Has experience working in rent arrears, income recovery or housing management
Understands housing legislation and welfare benefits (including Universal Credit)
Is confident conducting home visits and managing difficult conversations
Can work independently and manage a varied caseload
Holds a full UK driving licence and has access to a vehicle (essential)
Has strong communication and negotiation skills

What's on

Offer:

Permanent part-time role – 22.5 hours per week
Salary: up to £23,108 pro rata
Hybrid working model with a mix of office, home working and patch visits
Mileage paid for business travel
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Opportunities for training and development
Chance to buy or sell holiday as part of our flexible benefits package
3 additional wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/paternity/adoption pay 
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

If this Income Officer role is of interest, please apply or contact (url removed)