Income Officer

We are working with a large and well-established social housing provider who are looking to recruit a Part‑Time Income Officer on a permanent basis. This is a great opportunity for someone with experience in rent arrears recovery and tenancy sustainment who is looking for a flexible working pattern within a supportive housing environment.

You will play a key role in maximising rental income, supporting tenants to sustain their tenancies, and reducing arrears across a diverse housing portfolio. The role combines office‑based hybrid working with regular patch visits to tenants' homes.

• Managing a caseload of rent accounts and reducing arrears through early intervention and proactive support
• Carrying out home visits and patch‑based work to engage with tenants and prevent escalation of debt
• Negotiating repayment plans and providing budgeting and welfare advice
• Taking appropriate legal action where necessary, including preparing cases for court
• Working closely with Housing Officers, Support Services and external agencies
• Ensuring accurate case recording and compliance with organisational policies and procedures
• Supporting tenancy sustainment and identifying vulnerability at an early stage

• Has experience working in rent arrears, income recovery or housing management
• Understands housing legislation and welfare benefits (including Universal Credit)
• Is confident conducting home visits and managing difficult conversations
• Can work independently and manage a varied caseload
• Holds a full UK driving licence and has access to a vehicle (essential)
• Has strong communication and negotiation skills

• Permanent part‑time role – 22.5 hours per week
• Salary: up to £23,108 pro rata
• Hybrid working model with a mix of office, home working and patch visits
• Mileage paid for business travel
• 25 days holiday + bank holidays (with an extra day every year up to 30 days)
• Opportunities for training and development
• Chance to buy or sell holiday as part of a flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical, dental and critical illness cover
• Wellbeing discounts, including gym memberships and access to a 24/7 virtual GP service

Apply now or contact us for more information.