Waste Support Officer

In this role, you will coordinate and implement process and practices designed to support developing, managing and monitoring waste services, while providing education and resolving requests, issues and complaints proactively to seek amicable resolutions where possible.

You will coordinate and implement process and practices designed to support developing, managing and monitoring waste services. You will support waste initiatives through education, working to resolve requests for service, issues and complaints in a proactive manner, seeking an amicable resolution where possible.

• Broad general knowledge of waste and waste legislation.
• High level of customer service skill, ability to interact with a wide audience.
• Broad understanding of Health and Safety.
• Driving licence (essential).
• Advanced computer skills.
• The ability to converse at ease with customers and provide advice in accurate spoken English.
• Flexible approach to work.

• Enhanced annual leave – Start with 34 days of annual leave (including bank holidays) from day one, and it grows to 39 days after five years of service.
• Purchase of annual leave – Up to 10 extra days per year can be purchased, with pro‑rated availability for part‑time staff.
• Flexible working pattern – 37‑hour standard full‑time week with flexi‑time and hybrid/remote working where possible.
• Salary‑sacrifice green car scheme – Lease a brand‑new electric or hybrid car through a salary‑sacrifice scheme with no credit checks or deposits.
• White goods salary‑sacrifice scheme – Purchase home and electronic items through salary sacrifice, spreading the cost of big‑ticket purchases.
• Enhanced public pension – Career average pension with contributions built up at a rate of 1/49th of yearly pensionable pay.
• Cycle‑to‑work scheme – Save 25‑39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings.
• Employee assistance programme – Completely free and confidential assistance to help manage, reduce, and overcome life's challenges.
• Discounted gym membership – Corporate rates at Everybody Leisure, including gym, swim, group fitness, off‑peak racket sports, athletics tracks, and sauna/steam/spa at 16 facilities.

As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities.