Trainee Claims Assessor

About Us

We’re a specialist employee benefits provider, part of the international Unum Group, dedicated to creating healthy, happy workplaces and helping the working world thrive.

As a Trainee Claims Assessor you will provide vital financial support to individuals and families when they need it most, while gaining full training and ongoing support.

• Assess claims using medical and policy knowledge.
• Communicate clearly and empathetically with customers throughout the claims process.
• Collaborate with colleagues across the Claims department while managing your own caseload.
• Build strong relationships with clients and stakeholders, always putting the customer first.

• Curious and analytical – able to investigate, spot patterns and think critically.
• Strong written and verbal communication skills with a customer‑focused mindset.
• Organised and resilient – comfortable managing varied workloads in a fast‑paced environment.
• Empathetic and professional – able to handle sensitive situations with care and discretion.
• Relevant experience in customer service, case work or financial services, or qualifications or experience in law, psychology, nursing or a related field.

• Full training and ongoing support.
• Generous bonus and pension scheme.
• Life, medical and income insurance.
• Access to remote GP, nutrition coaching, personal training and unlimited mental health support with medical 2nd opinion.
• 27 days holiday (plus bank holidays) with the option to buy or sell up to 5 days.
• Salary sacrifice electric car scheme with free on‑site electric chargers.
• Remote work or hybrid options depending on location (Farnborough, Guildford, Horsham, Crawley and surrounding areas).

Assessment centres for successful candidates are scheduled for late June, with start dates from 31 August.

We are an equal opportunity employer committed to creating an inclusive workplace. Unum is proud to be a Disability Confident Employer and encourages applications from those with disabilities and long‑term health conditions. We provide reasonable accommodation throughout the application and recruiting process. For more information, please contact