Senior Community Outreach Worker

Phoenix Futures are looking for enthusiastic, passionate and motivated substance use professionals to join our innovative service aimed at improving access to drug and alcohol treatment for people who sleep rough in London.

All travel expenses within London are paid.

Make a difference where it matters most

Are you a passionate and experienced Substance Use Practitioner
, Recovery Worker
, or Outreach Specialist looking to support some of London's most vulnerable communities?

Join Phoenix Futures and be a part of helping people who are sleeping rough access life-changing drug and alcohol support
.

We're recruiting a Senior Recovery Practitioner to join our London Regional Homeless Engagement with Substance Treatment Team (RhEST) - a centrally commissioned service providing assertive outreach and trauma‐informed support across the capital.

This is a hybrid outreach and home-based role with a focus on:

• Engaging with rough sleepers across London who are affected by drug and/or alcohol use
• Conducting needs and risk assessments in‑person
• Delivering trauma‑informed, harm reduction support and brief psychosocial interventions
• Advocating and referring into local statutory substance use services
• Case manage clients independently while collaborating within a small, experienced, and supportive team
• Navigating multi‑agency partnerships to ensure holistic, coordinated care
• Working flexibly and proactively engaging hard‑to‑reach clients to improve health outcomes, quality of life, and access to treatment
• Supporting people who are leaving prison and at risk of homelessness.
• Targeted work alongside the London Navigator Teams to support the most disadvantaged homeless people across London.

This is a summary of the main responsibilities. Please download and refer to the Role Profile for a complete breakdown of duties and expectations.

• Experienced in supporting people with substance use and/or homelessness issues (essential)
• Skilled in trauma‑informed care and brief psychosocial interventions
• Knowledgeable about harm reduction practices concerning substance use
• Confident with risk management, safeguarding, and lone working protocols
• Able to work independently, manage a complex caseload, and prioritise in a dynamic outreach environment
• Empathetic, adaptable, and confident communicating with diverse communities and professionals
• Willing and able to travel across London regularly (expenses covered).

• Starting salary of £33,085.65 annum, with opportunity to access potential yearly salary increments subject to appraisal
• 25 days annual leave plus Bank Holidays
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye‑care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL, our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

Phoenix have over 50 years’ experience of delivering pioneering services. This provision, part of a newly commissioned Pan‑London Substance Use Pathway, will combine our considerable expertise in substance use and homelessness. The team will work with people who sleep rough across the capital to identify and address barriers to treatment access, engaging constructively and collaboratively with other agencies and facilitating pathways into services.

We encourage and welcome applications from people of all backgrounds. We are committed to creating an equitable and inclusive working environment where everyone is free to be themselves.