Wellbeing Officer

At MSV Housing we’re committed to making sure our customers have good quality safe homes and our Wellbeing Officer’s are key to making this happen.

Join us in delivering a compassionate, customer-focused service that supports vulnerable and at-risk customers to sustain their tenancies. Working collaboratively with internal teams and external partners, you’ll take a person-centred approach to empower individuals while helping to deliver key objectives within our Neighbourhood Strategy.

We are looking for candidates that have a passion to advocate on behalf of people and communities.

• Build strong, effective relationships with internal teams and external partners to support customers holistically.
• Assess at-risk customers and deliver targeted interventions, including referrals and signposting to appropriate support services.
• Manage and monitor cases, ensuring customers have all support in place.
• Provide proactive, person-centred support through home visits, crisis intervention, and multi-agency working.
• Contribute to service improvement and the Neighbourhood Strategy, using insight and case management to enhance customer outcomes.

• Good standard of education with minimum of 5 GCSE’s or equivalent at Grade C or above including Maths and English.
• Experience of advocacy on behalf of customers.
• Good understanding of mental health and vulnerable customer needs
• Experience of working with customers with Mental Health and Vulnerabilities, along with relevant partners
• Managing and prioritising a demanding workload.

We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. An enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy’s candidate pack.

We offer a range of great benefits including:

• Essential car user allowance to support you with car running costs
• Flexibility on where you work with home working kit provided
• 33 days holiday per year plus bank holidays, and a holiday a buy scheme.
• Company pension scheme with up to 10% matched contributions
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

If you wish to discuss the roles informally, please contact Steph Williams, Head of Customer Voice and Community Wellbeing – please email step to arrange a call.

Interviews are scheduled to take on 26th June however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.

We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.

If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.