Detention Custody Officer

Detention Custody Officer (DCO) – Dungavel Immigration Removal Centre

MITIE GROUP PLC, Strathaven, South Lanarkshire. Salary: £27,930 – £30,555 per annum (dependent on skills and responsibilities).

• Full time, permanent position.
• Onsite working.
• 40 hours per week with capped overtime available.
• 24/7 service using a 4‑on / 4‑off rolling shift pattern covering both day and night shifts.

As a Detention Custody Officer, you will manage the day‑to‑day needs of residents, ensuring their safety, security, and welfare while meeting regulatory requirements. Your role includes:

• Providing end‑to‑end management of residents’ needs throughout the 24‑hour service.
• Maintaining a secure and healthy environment for residents and staff.
• Supporting residents in understanding their case outcomes and facilitating activities that promote well‑being.
• Engaging with stakeholders such as the Home Office and medical service partners.
• Promoting positive behaviour and building supportive staff‑resident relationships.

• UK citizen, Commonwealth citizen with indefinite leave to remain, or EEA citizen.
• Valid and current passport with no restrictions on UK stay.
• Continuous residence in the UK for the past 5 years, with no single overseas stay longer than three months.
• Full UK manual driving licence, no ban or disqualification in the last 5 years.
• Not bankrupt and able to undergo Enhanced DBS and Counter‑Terrorist vetting.
• Previous experience dealing sensitively with vulnerable people is an advantage but not required; extensive training will be provided.

• Free use of on‑site gym and meals during the day.
• Full uniform, including footwear, supplied on site.
• Free on‑site parking.
• Competitive pension scheme and additional benefits such as shopping discounts.
• Access to Mitie’s specialist GP service and financial wellbeing support.
• Optional extra holiday days and other flexible benefits.

Full 7‑week initial classroom‑based training followed by one year of on‑the‑job mentoring and continuous professional development.

MITIE GROUP PLC is an equal opportunity employer and welcomes applications from all suitably qualified candidates, regardless of race, gender, ethnicity, disability, age or background.