Project Worker

Responsibilities

• Providing support to encourage our customers who have faced homelessness to maximise their own potential and independence
• Assessing customers' needs by writing and updating support plans
• Being a first point of call to receive and direct all customer queries
• Developing relationships with customers, ensuring that customers maintain personal choice, privacy, and dignity
• Liaising with external support links to improve customers' confidence, health and wellbeing and offer training and encouragement towards employment and education
• Handling occasional emergency situations
• Keeping accurate and high‑quality written records

We are proud to be recognised as the 2025 Housing with Care Employer of the Year and are excited to welcome a new Project Worker to our vibrant homelessness service at Cannell Court, Costessey, Norwich, Norfolk, NR5 0PA
. The role is part of a compassionate, community‑focused team supporting people experiencing homelessness, putting people first every single day.

• Experience of working with adults who have experienced homelessness
• Enthusiastic and flexible with a strong “can‑do” attitude
• Ability to work as part of a team and on own initiative
• Strong organisational skills as well as functional literacy and numeracy
• Ability to react quickly to changing priorities whilst working to deadlines and targets

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short‑term counselling
• Company‑paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company‑funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements
• 33 days' annual leave pro rata (rising to 38 days, including bank holidays)
• Occupational sick pay linked to length of service
• Contributory pension scheme

Inclusion is one of our core values. We are committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status. We work closely with the Home Office to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary for successful applicants, which we will pay for.

All roles require safeguarding and pre‑employment checks, including criminal records and overseas police checks if needed. We can only accept applications from individuals with the right to work in the UK.