Insolvency Advisor, Personal Debt Solutions

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients, offering an award‑winning environment that fosters a people‑first culture with a high priority on your personal and professional growth.

We’re hiring an Insolvency Advisor for our Personal Debt Solutions team in Lethbridge. The role requires an in‑office presence and includes:

• Perform initial consultations to assess the debtor’s situation and recommend appropriate options (training will be provided).
• Assist debtors and creditors, in person or by telephone, on bankruptcies and proposals.
• Review interview forms and prepare files/documents for client signing.
• Conduct community outreach, business development, presentations, and use social media to promote Personal Debt Solutions offerings.

• Demonstrate BDO’s core values of Integrity, Respect, and Collaboration in all work.
• Understand client needs, challenges, and opportunities; be perceived as positive, professional, and empathetic.
• Identify and recommend effective service delivery solutions.
• Foster an inclusive, engaging work environment that develops, retains, and attracts talent.
• Actively adopt digital tools and strategies to drive an innovative workplace.
• Grow expertise through learning and professional development.

• 2+ years in customer service, financial services insolvency, banking, credit counseling, or a related area.
• Excellent interpersonal and collaborative skills.
• Strong communication ability across various contexts.
• Attention to detail in a fast‑paced environment.
• Ownership and responsibility for quality and timeliness.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Excellent time‑management and organizational skills.
• Team player who can also work independently.
• Previous insolvency experience (preferred but not required).
• Available to work one evening shift per week until 7:30 pm.

• Recognized as a Canada Top 100 Employer for 2026.
• Opportunities for learning and development across services, industries, and markets.
• Support for personal goals outside the office and community impact.
• Competitive total cash compensation and flexible benefits from day one.
• Market‑leading personal time off and wellness reimbursement.

We support local and national charitable initiatives and encourage staff participation.

Everyone counts:
We are committed to a culture of respect, inclusion, and diversity, celebrating differences across race, religion, disability, age, marital status, gender identity, and sexual orientation. Accommodations for the application process are available upon request.

Our blended model supports time spent in office, client sites, and remote work unless accommodations or alternate arrangements are needed.

Our Code of Conduct outlines standards for ethical business practices and decision making, fostering trust internally and with clients and the public.