Welfare Support Advisor

Office Locations

Manchester, Liverpool, Leeds, Bolton, Southport, Newcastle, Reading, Birmingham, Northampton, and Cambridge.

Hybrid working available – with the flexibility to work from home and collaborate in‑office when needed.

The role is full time, but part time / job share would be considered.

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure; you also have an option to purchase up to 3 extra days’ holiday per year, until you long‑service award the 3 days after your 5th, 7th, and 9th full year of employment
• Pension scheme with tax‑efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work‑life balance
• Varied calendar of funded company social events
• Monthly voucher awards for winning nominees
• A genuinely supportive and friendly culture
• Ongoing training and professional development opportunities

• To liaise with clients who have sustained serious injuries or have been impacted by medical negligence and identify potential claims that can be made to the DWP and/or local authority benefits.
• To provide guidance to clients on navigating the benefits system and where needed practical support in making the applications.
• This will be by telephone or Teams. The successful applicant will spend much of their day using a computer.
• Manage own diary and identify priorities each day.
• Deal with a large volume of enquiries relating to benefit queries from clients and internal stakeholders.
• Some of our clients are children and the role will be helping parents navigate benefits available to them.
• Keeping appropriate written records of advice and support given. Accurate notes are imperative. These will be written out in Proclaim system so previous experience of working on company systems is beneficial.
• To collaborate with the legal team and in‑house Rehabilitation and Wellbeing Team to ensure high quality customer service.
• Develop training and written materials to support colleagues in providing accurate advice to clients.
• Identifying and facilitating other sign‑posting/support opportunities where appropriate.
• Contribute to best practice initiatives within client rehabilitation.
• Support Charities and Partnerships Team attending events when asked to do so.

• Significant experience of providing detailed benefits advice and supporting individuals within this area.
• Excellent IT skills as all work is computer based.
• Very well organised and used to planning own diary and workload.
• Active listening skills
• Full UK Driving Licence and access to a car.

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

We welcome applications from any and all backgrounds.