Access Generalist Adviser

Role Overview

This position is a joint venture between Citizens Advice Woking (CAW) and i-access, a specialist drug and alcohol community service in Surrey. The role is a fixed‑term i‑access Generalist Caseworker working 3 days per week. It is expected to run until the end of March 2027, with a possibility of continuation pending funding.

• Provide information, advice, and casework to i‑access service users, both remotely and in person.
• Deliver generalist advice with a focus on welfare benefits, debt, and housing.
• Cope with a demanding caseload and manage own workload to meet deadlines.
• Travel to the i‑access locations in Guildford, Redhill, and Chertsey, as well as CAW’s office in Woking, while maintaining the option for remote work from a confidential workspace with reliable Wi‑Fi.
• Maintain high standards of courtesy, patience, and empathy when interacting with service users.

• Recent experience advising clients at Citizens Advice or a comparable organisation.
• Strong organisational skills and ability to manage a demanding caseload independently.
• Excellent communication, listening, and problem‑solving skills.
• Demonstrated patience and empathy with diverse clients.

Successful candidates will undergo a DBS screening. A criminal record is not necessarily a bar to employment.

The Citizens Advice service values diversity, promotes equality, and challenges discrimination. We encourage and welcome applications from people of all backgrounds, and in particular from disabled and Black, Asian, and Minority Ethnic applicants, who are currently under‑represented in our workforce.

For more information about the role and how to apply, please see the job pack.