Support Coordinator - West Wales

Immediate Support Coordinator - West Wales

Employer:

2wish

Location:

Wales, United Kingdom (Hybrid)

Salary: £27,427 per annum (pro‑rated for part‑time hours)

Hours:

Part‑time, 30 hours per week (Monday, Wednesday, Friday plus a flexible day)

Contract type:
Permanent

Job title:

Immediate Support Coordinator – West Wales

Reports to:

Immediate Support and Debrief Manager

Post No: 2

WISCPT1

Salary: £27,427 per annum, pro‑rated for part‑time hours (actual salary for 30 hours is £21,941)

Location:

Remote work with regional travel

Objective: 2wish provides support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and complementary therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• Advocate and campaign on behalf of suddenly bereaved families

2wish supports anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. The charity offers immediate casework support and ongoing aftercare services—including counselling, complementary therapies, play therapy, support groups, support events, and a respite cottage—to families across all of Wales and bordering counties in England.

Service

• Initiate immediate support for a caseload of families whose children and young people aged 0‑25 have died suddenly and unexpectedly across the region
• Contact all families within 24‑48 hours of referrals by telephone
• Complete an initial assessment of families' needs to identify and plan the support as required in line with safeguarding and risk reduction
• Offer emotional support and advice to a caseload of families through home visits and ongoing weekly telephone calls
• Liaise with the Counselling Support and Outreach Coordinator to organise formal support such as counselling, complementary therapy or play therapy, subject to consent from the bereaved individual
• Work with hospital staff, GPs, police officers, coroner offices, mental health teams and other healthcare professionals to raise awareness of and promote referrals into the charity
• Liaise with other professionals working alongside the family to provide a holistic and multi‑agency approach to support
• Attend relevant forums within the area
• Deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, referring into the charity and bereavement awareness
• Monitor the use of the memory boxes and ensure families have been offered a memory box
• Work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required
• Facilitate debriefs within professional settings following a traumatic or sudden death of a child or young person
• Submit monthly/quarterly/annual reports to Bereavement Services Manager as required
• Signpost and/or refer to other agencies as required that can provide support as needed
• Cover members of the support team for annual leave and/or sickness

General

• Organise own work agenda, time management and administration
• Show respect and sensitivity for the cultural and religious beliefs of families
• Undertake learning opportunities and seek them out for the team
• Adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and proactively implement new safe working practices as appropriate
• Attend weekend and evening community events in support of the charity as necessary
• Participate as and when required in team meetings and one‑to‑one meetings, and undertake, as appropriate, courses/training/other developmental activities relevant to the role
• Contr…