Victim Care Coordinator

About the Role

We are seeking a dedicated and compassionate Victim Care Coordinator to join our Operations team in a home‑based role that requires regular travel throughout Staffordshire and Stoke on Trent.

Position: Victim Care Coordinator
Sector: Charity & Not for Profit
Contract: Permanent, Full time
Hours: 37.5 per week, Monday – Friday 9am – 5pm
Base Salary: £27,752 per annum
Location: Staffordshire (home based with travel)

• Manage a caseload of self‑referred and referred service users, providing information and advocacy to help navigate the criminal justice process.
• Conduct risk and needs assessments, ensuring each victim receives tailored support and information.
• Identify barriers to accessing services and work with partners to provide ongoing support.
• Develop, deliver, and monitor safety and support plans; provide resources, interventions and information.
• Maintain accurate and confidential case records.

• Understanding of the impact of crime on victims and experience delivering services within statutory, voluntary or multi‑agency settings.
• Experience managing a caseload and completing risk and needs assessments.
• Strong written and verbal communication skills.
• Competent IT skills, able to use generic systems.
• Good organisational and time‑management skills, able to manage competing needs and priorities.
• Ability to work effectively both as part of a team and independently.
• Ability to develop and maintain partnerships with internal and external organisations.
• Ability to maintain professional boundaries and confidentiality.

Regular travel is required. A driving licence and access to a vehicle are considered essential. Candidates unable to drive due to a disability should indicate this in their application.

• Flexible working options, including hybrid working.
• Generous annual leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays; options to buy or sell leave.
• Birthday leave: an extra day off for your birthday.
• Pension plan: 5% employer contribution.
• Enhanced allowances for sick pay, maternity and paternity payments.
• Exclusive discounts on high‑street, retail, holiday, gym, entertainment and leisure.
• Financial wellbeing hub and salary‑deducted finance options.
• Wellbeing support and employee assistance programme.
• Inclusive networks and colleague cafes.
• Sustainable travel benefits: cycle‑to‑work scheme and season ticket loans.
• Career development: ongoing training and support for career progression.

Victim Support is committed to recruiting with care and promoting the welfare of children, young people and vulnerable adults. We welcome applications from all backgrounds, including those from Black, Asian and other minority communities, and are an antiracist organisation.