Housing Officer; East

Location:

Dumfries & Galloway – Home based, with regular travel across the region. This role will primarily cover the East of the region, specifically postcode areas DG1, DG2, DG3 & DG4.

Salary range: £38,500 – £42,630 FTE + competitive benefits package + on call rota payments

Hours:

35 hours each week, worked Monday to Friday. Fixed term contract up to 12 months (maternity cover).

Loreburn is a registered social landlord (RSL) and Scottish Charity, with 2,700 homes across Dumfries & Galloway. Established more than 40 years ago, our vision and mission is to ‘create great places to live’ by providing good quality, well maintained, and affordable homes. As a community‑based association, we place our tenant‑facing services at the heart of the communities we serve. Our ‘Hub, Home & Roam’ working model allows our team to work flexibly, ensuring they can be where they’re most needed, supported by the right tools and resources to deliver on our commitments to tenants and communities.

Housing Officers are at the heart of our communities, delivering high quality housing management services within a defined ‘patch’ area within the East of the region. This is a generic role, covering tenancy and estate management, voids and lettings, income collection, tenancy enforcement and tenant and community engagement.

Housing Officers maintain a visible and responsive presence in our communities, building strong relationships with tenants and addressing a range of housing matters. The role involves regular home visits and requires resilience, empathy and professionalism when working with tenants who may be experiencing a range of complex circumstances.

Our Housing Officers embody our ‘tenant first’ ethos – listening to tenants, responding with empathy and professionalism and working in partnership to deliver services that make a lasting, positive impact.

While this role is home‑based there is a requirement to regularly attend patches, in‑person meetings and training events at locations across the region. We therefore have a business need for the post holder to be within close proximity of the patch which is within the East of the region covering Dumfries, and Mid and Upper Nithsdale.

What’s really important is that you have a strong commitment to delivering an exceptional service experience, are an effective communicator and able to work autonomously and independently.

• Have housing sector knowledge and experience.
• CIH Level 2 or 3 qualification or appropriate experience and willingness to work towards.
• Be able to build strong professional relations with tenants.
• Possess strong customer service skills.
• Be highly organised with excellent time management skills.
• Be ICT proficient, particularly across Microsoft packages.
• Be confident to take ownership of issues and proactively seek solutions.
• Participate in the on call rota

As a home‑based role, the ability to work from home in a suitable space, along with access to broadband is required. A driving licence and access to a vehicle will also be necessary.

• Competitive pay and rewards
• Matched pension contributions up to 8% and life cover of 3 x salary
• Salary sacrifice options for pension contributions
• 8 weeks paid holiday (pro‑rata) which includes 12 fixed public holidays and a Christmas closure
• Wellbeing Time – Alternative to a 34‑hour week. Staff have 49 hours (pro‑rata) throughout the year to offer greater flexibility and support to health and work/life balance.
• Westfield Health Plan – contributions towards a range of services including dental, optical, therapies, counselling and wellbeing services.
• Employee discounts including cashback and high street retail and gym discounts
• Family friendly policies
• Flexible working and a Hub, Home and Roam working model
• Support for continuous professional development and protected learning time
• Strong values‑based culture offering autonomy and empowerment
• Paid volunteering days
  
  Long service rewards
• Professional membership of a relevant institute can be paid by Loreburn

Please take a look through the role profile for more information about the role, what’s required, and the skills and competencies we’re looking for.