Military Family Services, Client Relationship Management; CRM System Administrator

THE ROLE

This role serves as the primary client‑facing lead for the CRM system, balancing strong relationship management with technical proficiency.

• Supports a large, multi‑program user base (approximately 700 users), ensuring the system meets diverse operational needs while maintaining consistency and performance.
• Leads and mentors a team of five coordinators, provides ongoing support to Super Users, and works closely with stakeholders across programs to translate business needs into system solutions.
• Focuses on communication, coordination, and service delivery, ensuring the CRM system is effectively leveraged to support programs, informed by data, and continuously improved.

Bachelor’s degree in Business Administration, Computer Science, Information Technology or a related field AND some years of experience in application implementation, data analysis, database design or a related field.

• Data administration
• Planning, organizing and managing data collection
• Data and statistical analysis
• Contracts negotiation and management
• Project coordination
• Change management
• Technical documentation
• Applying policies, procedures and regulations

• Client focus
• Organizational knowledge
• Communication
• Innovation
• Teamwork
• Leadership

English or French essential, bilingual (English and French) an asset.

• Reading:
  Advanced Level
• Writing:
  Functional Level
• Oral:
  Advanced Level

• Health Benefits
  :
  Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.
• Work Life Balance
  :
  Versatile work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.
• Retirement Planning
  : A Defined Benefit Pension Plan and Group Savings Plans.
• Learning and Development
  :
  Payment of professional association memberships, online learning opportunities including a Linked In Learning subscription and second language training.

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

Interviews will be conducted virtually.

This is a temporary position with an anticipated start date of July 13, 2026 and end date of October 31, 2030.

As part of the selection process, the successful candidate must successfully complete a Reliability status security screening.

START DATE:

July 13, 2026

END DATE:
October 31, 2030

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society.

If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.