Remote MS Network Navigator; bilingualism

We have a bold vision of a world free of multiple sclerosis (MS). For 75 years, we have been living our mission to connect and empower the MS community to create positive change and you can be part of that! Our team is looking for a bilingual MS Knowledge Network Navigator, anywhere in Canada, working 9am-5pm PST (12pm-8pm EST) , on a full-time basis working 35 hours per week.

We support flexible work options including remote work where possible; with some in-person meetings based on your location. Please apply by August 17, 2025.

We are guided on the journey to end MS through discoveries, innovation and collective action. This strategy connects the MS community through our common goal of a world free of MS. Together, we work to advance treatment and care, enhance well-being, understand, and halt disease progression and ultimately prevent MS from happening in the first place.

To learn more about MS Canada, the impact we make, and what makes this a great place to work, we encourage you to visit  .

The bilingual MS Knowledge Network Navigator is the first point of contact for the organization. This role guides individuals to appropriate resources, programs, and services and provides critical front-line support to Canadians living with and impacted by MS. MS Knowledge Network Navigators provide support to individuals by phone, email and live chat.

Key Areas of Impact:

• Continuously maintains current and accurate knowledge about the organization in order to respond effectively to inquiries.

• Provides excellent standards of service by guiding individuals affected by MS to a broad variety of resources, such as current programs, supports, and services.

• Proactively and continuously collects and disseminates information and resources on MS knowledge.

• Assesses and documents MS community members' needs and concerns and helps guide MS community members with issues they encounter.

• Is fluent in English (written and verbal) and French (considered an asset) for business operations across Canada.

• Has knowledge and experience working with persons affected by MS or individuals with other chronic illnesses or disability.

• Demonstrates exceptional skills of active listening, effective knowledge transfer, and empathetic communication, both verbal and written.

• Has strong knowledge of the social service sector and health, government and community services.

• Exhibits excellent customer service and interpersonal skills, assessment skills and experience managing distress/crisis situations.

• Displays a high level of computer skills, keyboarding, advanced internet searching and operating within a database. Able to multi-task and move between multiple applications while supporting individuals in real time.

• Shows willingness and capacity to engage in, and apply, continuous learning related to multiple sclerosis and its management, as well as the rapidly changing health and social services landscape.

• Is self-motivated, with the ability to work independently and as part of a team while working remotely.

• Displays strengths in research and scientific literacy. Employs effective knowledge translation strategies to synthesize and communicate complex information to diverse audiences.

At MS Canada, we provide impactful and rewarding career opportunities. We have a comprehensive total rewards package that includes:

• Starting salary within the range of $58,000-$61,000
• Competitive health and dental benefits package, spending accounts, and gender affirmation coverage,
• Opportunity to secure your financial future with retirement plan matching
• Investment in your professional growth and development
• Generous paid time off including an extended office closure at the end of the year and half day Fridays before long weekends

• Support work life balance through flexible schedules

MS Canada is dedicated to upholding diversity, equity, inclusion, and accessibility in our workplace. We value the contributions that each person brings and are committed to creating an environment from all backgrounds can thrive.

We are committed to accommodating applicants’ needs throughout the recruitment process. Please…