Tenancy Sustainment Officer

Company:
Barking and Dagenham Reside Regeneration Ltd

Location:

Barking, London (3 days a week)/Home working (2 days a week)

Responsible to:
Rental Income Team Manager

Salary: £40,000 – £45,000 per year

Closing date:
Sunday 12 July 2026 at 23:59

Support residents through meeting in person to understand their current circumstances. Complete a full income and expenditure assessment (that includes for prospective new tenants) using the ‘Better off income and expenditure calculator’ that also highlights if there are any welfare benefits that residents could be claiming. Jointly agree a plan of action with examples such as providing support with Universal Credit housing costs and completing an appeal regarding benefit entitlement.

You will love working with people, have brilliant communication skills (email, letter, Whats App/text messages, face‑to‑face, and telephone calls), experience of working with diverse communities, and experience of successfully working with colleagues in other teams and with external partners.

Provide a brilliant service to residents who have Assured Periodic Tenancies (formerly known as Assured Shorthold Tenancies) in the areas of welfare benefits (with experience and expertise with Universal Credit), through meeting residents in their home, at an office location, and with telephone conversations. You will work closely with individuals and families who may be facing financial hardship, challenges with mental health, risk of homelessness, or other barriers that threaten tenancy sustainability.

You will provide practical advice, early intervention, and coordinated support to achieve successful outcomes. Regularly review support plans with residents in collaboration with other agencies to ensure appropriate support remains. Meet key personal and team targets reflective of a commercially driven team, with the aim to maximise collection of the annual debit of approximately £44m based on the 2025/26 financial year for all homes, including delivering fantastic teamwork, meeting caseload targets, and targets for additional income gained for residents.

To apply,  and a supporting statement (no more than 2,000 words) to  The supporting statement is essential and should demonstrate practical examples of how your skills, knowledge, and experience align with the post’s requirements outlined in the job description and person specification.

CVs and supporting statements will be shortlisted based on the skills, knowledge, and experience criteria specified in the person specification. Shortlisting:
Week commencing 13 July 2026. Interviews and a written scenario‑based test:
Monday 20 and Tuesday 21 July 2026 (interviews are in person).