Team Advisor - Supportive Collection Council Posted Expires o

Team Advisor – Supportive Collection

Location: Community-based settings/ Office based with some home working

Contract Type: 12 month fixed term contract

Salary: Grade 6 salary £25,989

Are you passionate about helping people and making a difference in their lives? We are looking for a dedicated and professional Team Advisor to join our team. In this dynamic role, you will be the first point of contact for residents, tenants, and businesses, providing high-quality support and advice.

Your time will be split between working within the community-based settings as well as some home and office working.

• Support the efficient and effective collection and recovery of Housing Rents, Council Tax, Business Rates, Accounts Receivable and Housing Benefit Over payments, in line with statutory legislation and local policies.
• Support and advise residents, tenants, and businesses and aim for resolution at the first point of contact.
• Assist in enforcement related casework, including preparation for Magistrates and County Court hearings and attend eviction or liability order hearings where appropriate.
• Maintain a high standard of professionalism in all communications, both verbal and written.
• Ensure accurate recording, storage, and sharing of relevant information.

• Customer-focused with excellent communication skills.
• Organised and detail-oriented with a commitment to accuracy.
• Comfortable working independently and as part of a team.
• Proficient in using digital systems and managing data.
• Adaptable and willing to work in both community and remote settings.

At the heart of our work is a commitment to financial sustainability, community support, and inclusive service delivery. We are proud to operate under three core principles:

• Let’s Engage – We manage all Council income efficiently and proactively to help keep services running for our community. We aim to collect and recover funds quickly and fully, while offering preventative support to help residents and businesses meet their obligations.
• Let’s Enable – We protect the Council’s financial health by ensuring income is administered, collected, and recovered effectively and expediently. We do this while supporting those who need help and always following legal and local policy frameworks.
• Let’s Support – We are dedicated to reducing inequalities and promoting financial inclusion across the borough. Our proactive welfare support offer ensures that every resident can access the help they need, regardless of their circumstances.

Join us in making a real difference, supporting communities, enabling services, and engaging with purpose.

• A supportive and inclusive working environment.
• Opportunities for professional development and training.
• Flexible working arrangements.
• The chance to make a real impact in your community.

We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. We therefore guarantee an interview for disabled people, looked after children/care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.