Advice Worker

Job Details

Working Hours:

2 x 35 Hours Per Week
Contract Type:
Permanent, Full-Time
Working Style:
Onsite – Employees carry out their job primarily from a physical workplace, such as an office
Additional Payments:
Essential Car User Allowance
Closing Date: 11.59pm, 10 July 2026

Interview Method:
Face to Face

This role is subject to:
Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.
Legal right to Work:
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.
2 References – where possible, we require 3 years' history.
Essential Car Documentation:
This post is a designated Essential Car User. You must hold a full valid driving licence and provide your own car for use  will receive the Essential Car User Allowance.
DBS (Disclosure and Barring Service) clearance:
This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice.
Use of Artificial Intelligence (AI):
Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

The role provides frontline face-to-face advice on welfare benefits and other sources of financial help to citizens who have been assessed as requiring a care package. The post is 35 hours a week, based at Harpurhey District office with a city-wide remit. You will assist clients to navigate all stages of the process from benefit checks and form-filling to mandatory reconsiderations and lodging appeals, which are passed to our Appeals Team to provide representation at First-tier Tribunal hearings.
The post holder is part of Retained Advice whose purpose is to ensure citizens can access social justice by securing entitlement to the welfare benefits they need & deserve.

You will be expected to:

• Deliver accessible and appropriate advice services mainly by way of home visits and telephone advice, which meet the diverse needs of service users and comply with relevant quality assurance standards.
• Work collaboratively alongside referrers from the city-wide Integrated Neighbourhood Teams and our Charging Team.
• Conduct a robust analysis of a range of information including Liquid Logic records, take instructions and commission medical evidence to best support the client’s case.
• Maintain statistical and confidential case records to document all actions and interventions, which facilitate both continuity and expedient progression of the case.
• Provide a high-quality technical support and consultancy service to a range of stakeholders.

• A thorough knowledge of the different benefits affecting those who are of working age and those who have reached state pension age, as well as mixed‑age couples.
• A strong understanding of the relevant legislation containing rules for social security benefits and administration.
• The ability to keep abreast of changes in the benefits system and precedent case law.
• Interpersonal and communication skills that allow you to persuade and influence as well as advise and guide people.
• Great analytical skills with a proven ability to understand and summarise complex issues.
• The skill to exercise initiative and take independent actions while dealing with a high caseload which can present unanticipated problems.
• The ability to think about and understand health‑related concerns within the wider context of an individual’s life experience, family and social context.
• Sufficient resilience to cope with the role which can be emotionally intense and demanding.

• Generous holiday…