Solutions Casework Manager

Housing Solution & Support Caseworker Manager

Grade D - £45,091 – £53,460 Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

We are looking for an experienced and passionate Housing Solution & Support Caseworker Manager to help lead the delivery of Birmingham's homelessness prevention and housing support services.

This is a key leadership role within the Housing Solution & Support Service, responsible for supporting the day-to-day management of a large frontline team delivering housing advice, homelessness prevention, statutory homelessness services and tenancy sustainment support. You will play a critical role in ensuring vulnerable residents receive high-quality, customer-focused support that helps prevent homelessness and secures positive housing outcomes.

Working closely with the Strategic Lead, you will drive service performance, develop staff capability, oversee complex casework and contribute to the continuous improvement of services that make a real difference to people's lives.

• Leading, motivating and developing frontline teams delivering homelessness prevention and housing support services.
• Ensuring high-quality case management, statutory decision‑making and housing advice is delivered within legislative requirements and performance targets.
• Monitoring service performance and using data, insight and outcomes to drive continuous improvement.
• Supporting the development of innovative housing solutions that reduce homelessness and improve customer experiences.
• Building effective partnerships with internal services, voluntary organisations, housing providers and statutory agencies.
• Managing complex complaints, member enquiries, reviews and escalated customer cases.
• Deputising for the Strategic Lead and representing the service at multi‑agency meetings, forums and court proceedings where required.

We are looking for a strong operational leader with significant experience managing frontline housing or homelessness services and delivering positive outcomes for customers with complex needs.

You will bring:

• Experience leading teams within a performance‑driven environment and delivering high‑quality customer services.
• Extensive knowledge of homelessness legislation, housing law and statutory duties.
• Strong case management and decision‑making skills, including experience managing complex and sensitive cases.
• The ability to analyse performance information and use data to improve services and outcomes.
• Excellent communication, influencing and stakeholder management skills.
• Experience developing effective partnerships across multiple organisations and agencies.
• The resilience and leadership capability to manage change, performance and competing priorities.

• Play a leading role in tackling homelessness and supporting some of Birmingham’s most vulnerable residents.
• Manage and develop a dedicated team delivering essential frontline services.
• Influence service improvement, policy development and new approaches to homelessness prevention.
• Work across a wide network of partners, agencies and housing professionals.
• Access ongoing professional development and leadership opportunities.
• Be part of a service committed to innovation, collaboration and customer‑focused outcomes.
• Help shape the future of housing support services in one of the UK’s largest local authorities.

In return, you’ll join a forward‑thinking organisation committed to creating positive outcomes for residents and communities across Birmingham. You’ll benefit from flexible working opportunities, a generous local government pension scheme, professional development support and the opportunity to make a meaningful impact every day.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification - A9557 Housing Solution and Support Caseworker Manager