Student Services Officer

Location:

Parkway Centre, 1 New Rd, Stoke Gifford, BS34 8SF

City of Bristol College offers a dynamic learning environment and a people‑first culture. We are looking for a Student Services Officer to support our students and staff across the college community.

This role involves providing accurate and timely information, advice and guidance (IAG) to enquiries from students, potential students and all stakeholders, whether in person, by telephone, or electronically. You will ensure that they receive appropriate information to access relevant learning opportunities.

Support a seamless transition from application to enrolment, ensuring the efficient processing of student applications within established timelines. Additionally, coordinate and arrange Course Information Meetings or induction events as required, ensuring all necessary steps are completed to prepare students for their studies.

Provide a welcoming front‑of‑house reception service for students, staff, and visitors, and efficiently deliver key Student Services tasks, promoting the department as a one‑stop shop for student support and referring to specialist services when needed.

Maintain up‑to‑date knowledge of funding and residency policies to provide reliable guidance and meet audit requirements. Excellent communication, time management, and organisational skills are essential.

This role is fully campus‑based and not suitable for hybrid or remote working. A requirement to provide in‑person support to students, visitors, and staff ensures a visible, responsive, and high‑quality front‑line service at all times.

• Two‑week paid Christmas close down and additional paid time off over Easter on top of a generous holiday entitlement of 26 holiday days, plus bank holidays (pro‑rata for part‑time roles).
• Local Government Pension Scheme with employer contributions of 18.0%
• Paid volunteering leave (3 days a year)
• Family‑friendly policies including paid fertility and foster support
• A menopause policy outlining support available
• A person‑centred annual appraisal focusing on your wellbeing and CPD
• Access to a benefits portal including shopping discounts and cycle‑to‑work scheme
• The 'Right to Disconnect' from work outside of your normal working hours
• A highly utilised hybrid and flexible working policy
• An Aspiring Leaders programme open to all plus our Management Academy for all management roles covering management skill and internal processes
• Welfare rooms at all our sites for professional breakout and relaxation spaces
• A bespoke programme of recognition, reward and celebration for colleagues throughout the year to recognise your hard work.

We are committed to promoting a diverse and inclusive community and strongly encourage applicants from a wide range of backgrounds to apply. We are a disability confident employer, take a trauma‑informed approach, support the Care Leavers covenant, and have been awarded accreditation as a College of Sanctuary for refugees.

If you would like to find out more about this role, please contact Greta Fortune, recruiting manager, at Greta