Student Services Officer

One of our key strategic aims is our unrelenting focus on our people‑first culture, ensuring you feel valued, empowered, and recognised for your individual contributions and expertise whether that be in a teaching capacity or a professional services team. All colleagues within the College contribute to the success of our students and we actively work to eliminate any barriers at work, ensuring you have the opportunity to thrive.

• Provide accurate and timely information, advice and guidance (IAG) to enquiries from students, potential students and all stakeholders, whether in person, by telephone or electronically.
• Ensure students receive appropriate information to access relevant learning opportunities and support a seamless transition from application to enrollment.
• Process student applications within established timelines and coordinate/arrange Course Information Meetings or induction events as required, ensuring all necessary steps are completed to prepare students for their studies.
• Provide a welcoming front‑of‑house reception service for students, staff and visitors and efficiently deliver key Student Services tasks, promoting the department as a one‑stop shop for student support and referring to specialist services when needed.
• Maintain up‑to‑date knowledge of funding and residency policies to provide reliable guidance and meet audit requirements.
• Ensure a visible, responsive and high‑quality front‑line service at all times – this role is fully campus‑based and is not suitable for hybrid or remote working.
• Excellent communication, time‑management and organisational skills are essential.

• Two‑week paid Christmas close down and additional paid time off over Easter, in addition to a generous holiday entitlement of 26 holiday days plus bank holidays (pro‑rata for part‑time roles).
• Membership to the Local Government Pension Scheme with employer contributions of 18.0%.
• Paid volunteering leave (3 days a year).
• Family‑friendly policies, including paid fertility and foster‑friendly policy and a menopause policy outlining support available.
• Person‑centred annual appraisal focusing on wellbeing and CPD.
• Access to a benefits portal including shopping discounts, cycle‑to‑work scheme and more.
• Right to disconnect from work outside of normal working hours.
• Supportive, highly utilised hybrid and flexible working policy (where applicable).
• Aspiring Leaders programme open to all and Management Academy for all management roles covering management skill and internal processes.
• Welfare Rooms at all sites for professional breakout and relaxation spaces.
• Bespoke programme of recognition, reward and celebration for colleagues throughout the year.