Housing Support Officer

Housing Support Officer

Location: Covering Area 2 – Angus, Dundee, Falkirk and Fife

Salary: up to £29,856.80 per annum including company vehicle and fuel card or £3,500 car allowance

Contract: Full time – Permanent, 40hrs per week, Monday to Friday

Over‑and‑Out (OOH) Duties: Expected to undertake OOH duties approximately 1 week out of 12, including standby. Pay rates: £30 per weekday and £50 per weekend day; additional duty to attend properties/service users during OOH is paid at 1.5x.

We are looking for a Housing Support Officer to join our expanding team. The role focuses on supporting asylum seekers through their right‑to‑work application process with the Home Office. You will provide practical and emotional support, address safeguarding and welfare needs, monitor wellbeing, and keep accurate records for compliance. Responsibilities include managing a portfolio of homes within an assigned region, ensuring properties are maintained to contractual standards, safeguarding the welfare and wellbeing of all service users, coordinating move‑ins, move‑outs, voids and inspections, monitoring compliance with key performance indicators, identifying and managing risks, providing advice and assistance, and working collaboratively with internal teams, external agencies, care providers and community organisations.

The role requires cultural awareness, professional boundaries, resilience, accurate record‑keeping, performance reporting, a flexible approach, supporting colleagues, and undertaking ad‑hoc projects as required.

• Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met
• Provide practical and emotional support to individuals and families
• Identify needs and put in place support packages to promote independence
• Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours
• Carry out risk assessments and maintain accurate records for audits and compliance
• Communicate effectively with colleagues, service users, local authorities, and partner organisations
• Maintain professional boundaries while being approachable, empathetic, and supportive
• Work independently, showing resilience and initiative
• Flexible and willing to travel between sites
• Hold a full UK driving licence

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
• Volunteering Leave – paid volunteering in the community
• Staff perks with Mears Rewards – discounts on groceries, holidays, eye test vouchers, Share Save scheme, etc.
• Family friendly policies
• Company vehicle and fuel card
• Access to EAP counselling sessions

English language proficiency

All positions require entitlement to work within the UK. Candidates must undergo relevant Background, Identity & Security checks before commencement of employment. We are a Disability Confident employer and uphold equal opportunities for all.