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Job Description & How to Apply Below
Field Health Case Manager – Patient Programs
Company: Sentrex Health Solutions , a fully integrated specialty distributor and patient support provider located in Québec. This full‑time position is remote/hybrid with flexibility to travel within the Québec region.
Key Responsibilities
Coordinate patient support program (PSP) services for patients prescribed medications, including enrollment, coverage through private and provincial drug plans, and timely access to treatments.
Provide training to clinics and physicians on PSP services, review patient status, and facilitate enrollment.
Utilize PSP‑related applications to complete reports, enrollment forms, reimbursement forms, and other program functions.
Schedule and manage weekly clinic visits (or as appropriate) and support PSP dose reconciliation.
Proactively assess PSP services and recommend improvements to enhance outcomes and quality.
Maintain accurate data entry of sensitive patient information, report adverse events per SOP, and follow company code of conduct and regulations.
Act as liaison between field staff, program managers, client personnel, and the Key Account Specialist to deliver optimal PSP service resolutions.
Complete relevant reports such as timesheets, expenses, mileage, and CRM data validation.
Additional duties as assigned by the manager.
Qualifications
Post‑secondary degree required.
Fluency in English and French.
3–5 years of experience in reimbursement and/or patient support programs.
Experience with reimbursement billing, special access, appeals, and field‑based reimbursement support is an asset.
Knowledge of private and public reimbursement structures and processes is an asset.
Experience in the pharmaceutical distribution industry is an asset.
Professional demeanor with excellent interpersonal, written and verbal communication skills.
Strong analytical skills, including interpretation of regulation and legislation.
Customer‑service orientation with problem‑solving and conflict‑resolution abilities.
Typing speed and proficiency in various computer‑based systems.
Valid driver’s licence and willingness to travel.
Dedicated quiet workspace for remote work.
Benefits
Competitive salary with generous vacation.
Wellness program (5 paid well‑being days).
Paid sick days.
Comprehensive benefits package including dental, extended health, AD&D, LTD, and life insurance.
Employee and family assistance program.
RRSP matching program.
Equal Employment Opportunity
Sentrex Health Solutions is an equal‑opportunity employer committed to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality.
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