Housing Assistant - Internal - EAL

Vacancy Information

Hourly rate of pay: £15.16 - £16.30

Days and Hours of Work:
Monday - Friday, 09:00-17:00
Starting and finishing times are flexible, and flexi time is applicable.
To start asap.

An opportunity has arisen for a permanent full-time Housing Assistant based within the Tranent Housing Team. We are looking for an enthusiastic and experienced administrator, assisting with a customer focused response for housing applicants, tenants, stakeholders and other professionals seeking services from the housing team. The successful candidate will provide support to the community housing teams to deliver frontline housing services to applicants, tenants and Stakeholders.

They will be responsible for a varied range of duties within the Housing Service.

This role requires proficient use of Microsoft Office and excellent customer service skills. Good communication and numeracy skills are required and you should be able to establish good working relationships with all levels of staff and have proven organisational skills, with the ability to prioritise your workload and use your own initiative. You will have a commitment to delivering a high quality of customer service.

Home / Hybrid Working Consideration
Applications for home or hybrid working will be considered for this post in accordance with East Lothian Council’s Home Working and Worksmart Policies which can be found here. Home or Hybrid working options can be discussed with candidates invited for interview.

Please Note:
All home/hybrid workers must live in the UK. Where an application for home-working is supported, it will be subject to a satisfactory trial period. Employees will be expected to attend Council offices for the duration of induction, and be on site in East Lothian workplaces, as required. Employees with a hybrid working arrangement in place will be office based and able to work from home, with permission, on an ad hoc basis.

INTERNAL APPLICANTS ONLY
This post is open only to current employees of East Lothian Council (this includes agency/casual/locum staff who are currently undertaking work for us).

To provide an effective and customer focused response for housing applicants, tenants, stakeholders and other professionals seeking services from the Housing Team. In doing so to provide housing options/advice and to arrange where required enhanced housing advice/options interviews.

To provide support to the Community Housing & Housing Options Teams to deliver frontline housing services to applications, tenancies and stakeholders, also to play a role within the team in ensuring the council meets its obligations under the Social Housing Charter.

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.

The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.

Relevant Qualifications
Educated to “Higher” level, NC or SVQ level 2 in English and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.

If not already held, you will be required to undertake a period of study to attain the National Standards in Housing Advice and Information at Level 2.

Level 1 Disclosure Clearance
This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. ELC will submit a Police Act Disclosure application on behalf of the preferred candidate and receipt of the subsequent certificate will be required prior to commencement.

Please note:
If you have spent more than 3 months working or living out with the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found…