Housing Support Officer

Overview

Housing Support Officer –

Location:

Aberdeen

Salary up to £29,856.80 per annum including company vehicle and fuel card or £3,500 company car allowance. Full time – 6 month FTC, 40 hours per week, Monday to Friday. There is an expectation that candidates will undertake out-of-hours (OOH) duties. This includes being on standby; OOH duties are paid at £30 per weekday and £50 weekend day, with potential requirements to attend properties or service users during OOH.

OOH pay is charged at x1.5.

Mears provides temporary accommodation to asylum seekers while their claim is assessed in regions including Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. The organisation partners with central and local government, registered providers, tenants, landlords and investors to address homelessness and support social and affordable housing and specialist housing for people with care needs.

About the Role:

We are looking for a Housing Support Officer to join our expanding team. The role focuses on supporting asylum seekers through their right-to-work application process with the Home Office, providing practical and emotional support, safeguarding and welfare management, wellbeing monitoring, and accurate record-keeping for compliance. The role is diverse, requiring resilience, empathy, and a people-focused approach.

This role delivers a high-quality housing management and support service to service users, combining property management with person-centred support. The post holder will manage a portfolio of homes within an assigned region, ensuring properties meet contractual standards while safeguarding welfare and wellbeing. Responsibilities include coordinating move-ins, move-outs, voids and inspections, monitoring KPI compliance, and identifying and managing risks. Through regular assessments and engagement, the post holder will identify service users’ support needs, provide advice and assistance, and collaborate with internal teams, external agencies, care providers and community organisations to implement appropriate support.

The role requires cultural awareness, professional boundaries, resilience, accurate record keeping, performance reporting, and a flexible approach, including supporting colleagues and undertaking ad hoc projects as required.

• Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met
• Provide practical and emotional support to individuals and families
• Identify needs and put in place support packages to promote independence
• Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours
• Carry out risk assessments and maintain accurate records for audits and compliance
• Communicate effectively with colleagues, service users, local authorities, and partner organisations
• Maintain professional boundaries while being approachable, empathetic, and supportive
• Work independently, showing resilience and initiative
• Flexible and willing to travel between sites
• Hold a full UK driving licence

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day – our annual Fun Day is organised as a thank you from the Executive team
• Volunteering Leave – paid volunteering in the community in support of our social value commitment
• Staff perks with Mears Rewards – discounts up to 10% on groceries, holidays, eye tests, Share save scheme, and more
• Family friendly policies
• Company Vehicle and Fuel Card
• Access to EAP Counselling sessions

All our roles require entitlement to work within the UK. Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to Background, Identity & Security checks before commencement of employment.

As part of the recruitment process for this role, a Background, Identity, Security clearance & BPSS check will be carried out. We will require identification, Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

To discuss your application further, contact:

Beth Dunford ()

We are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and have achieved the Gold Award in the Defence Employer Recognition Scheme. We hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, applicants may voluntarily share their background information during the application stages to help us better understand diverse experiences. This is optional and will not affect the ability to apply.