SWRK - G2 Scheduling Assistant - Clydesdale

Job Overview

South Lanarkshire Council invites applications for a permanent Scheduling Assistant to support Home Carers across the council. This role is part of a team that schedules and allocates work, utilises IT systems and promotes continuous improvement to deliver high‑quality service.

• Schedule and allocate work for Home Carers within the community.
• Use IT programmes and scheduling systems to manage caseloads.
• Respond to telephone calls from individuals experiencing difficulty or distress, maintaining a calm and professional tone.
• Manage and prioritise competing demands, ensuring expectations are met and outcomes are positive.
• Identify and implement quality improvement initiatives in accordance with council procedures.
• Collaborate with team members and stakeholders to support vulnerable people.

Location:

South Vennel, Lanark

Hours:

35 hours per week (full‑time) or 26.25 hours per week (part‑time) – permanent
Shift pattern: a four‑week rotational roster comprising two weeks of day shift (6.30 am to 3.30 pm, weekdays 7 am to 4 pm office based) and two weeks of back shift (3 pm to 11 pm). When not in the office, you will work from home.
Salary: £16.07 – £16.30 per hour, with additional increments for unsocial hours.

• Interest and understanding of IT programmes, with practical experience of scheduling systems, databases and Microsoft Office.
• Previous administrative or scheduling experience, especially in a fast‑paced or customer‑facing environment.
• Strong organisational skills, accuracy and attention to detail.
• Ability to manage telephone calls and support people in distress.
• Experience in handling difficult situations, communicating effectively and influencing positive outcomes.
• Demonstrated ability to balance competing priorities and manage expectations.

• Enrolment in the award‑winning local government pension scheme.
• Option to join the Salary Sacrifice Shared Cost AVC scheme for pension enhancement.
• Up to 33 days annual leave, with 10 days public holiday entitlement.
• Occupational sick pay.
• Flexible working and leave, including maternity/paternity leave and enhanced leave options.
• Employee discounts, including cinema discounts.
• Support for physical and emotional wellbeing through the Employee Assistance Program, Physiotherapy and Cycle to Work Scheme.

South Lanarkshire Council is committed to fostering equality, diversity and inclusion in its workforce. We welcome applications from all sectors of the community, including under‑represented groups, disability applicants, care‑experienced candidates, those from BAME backgrounds, military service backgrounds and new Scots. As a Disability Confident employer and a holder of the UK Armed Forces Covenant Gold Award, we guarantee interview opportunities to disabled applicants and members of the armed forces community who meet the essential criteria.

This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020. Overseas criminal records checks are required for applicants born outside the UK who have lived or worked abroad for a continuous period of three months in the past 10 years, with evidence provided in English.

Applications must be received by 2 August 2026 at 11:55 pm.