Engagement and Inclusion Officer

Housing Engagement and Inclusion Officer About The Role

This is an exciting opportunity to join Runnymede Borough Council as we continue our positive work in the Housing Service.

Runnymede Borough Council is a social landlord to 3,000 households. Our Housing Engagement and Inclusion Officer plays a key role in ensuring tenants have a strong voice in shaping our services. They make sure tenant feedback is actively considered and that we clearly communicate how this has influenced housing services. This is an exciting time to join Runnymede as we build on the strong progress already made in developing tenant‑led engagement.

• Increasing the level, channels and quality of meaningful opportunities to influence and scrutinise the Council’s Housing strategies, policies and services.
• Assisting tenants who wish to implement tenant‑led activities to influence and scrutinise our strategies, policies and services.
• Identifying opportunities, and providing support, so all tenants have opportunities to make their views known.
• Identifying service improvements from tenants’ feedback and for updating tenants on how their views have made a difference.
• Assisting with evidencing compliance with regulatory standards by maintaining accurate records, evidence and performance information relating to tenant engagement and influence.

• Minimum of one year working with customers in a Housing or public service organisation, preferably with an understanding of the regulatory requirements of a registered provider of social housing, though transferable skills are welcomed.
• Great interpersonal skills with the ability to develop and maintain positive, collaborative relationships with residents, colleagues and stakeholders.
• Ability to work effectively with others to achieve goals.
• Confident using Microsoft Office packages such as Co Pilot, PowerPoint, Teams, Word, Excel and Forms.
• Skilled at using surveys, focus groups and other methods to gain meaningful feedback and customer insight.
• Good understanding of best practice in producing newsletters and other effective customer engagement methods.
• Good understanding of the use of digital engagement methods and of good practice in increasing digital inclusion.

• Hybrid working 3 days in the office, 2 days working from home
• Flexible working and Flexi‑leave
• 29 Days annual leave, plus bank holidays
• Excellent Pension Scheme
• Free Parking
• Training and development opportunities
• Payment of one professional membership per annum
• Cycle to work + further related discounts
• Season ticket loan
• Health insurance plan after 1 year’s service/Dental after 3 years' service
• Employee Assistance Programme (EAP)

The grading in the new pay structure for this role will be RBC5 with a salary range of £38,434 - £42,012.

The Council is committed to meaningful engagement with our customers and keen to demonstrate how we embrace the expectations of the Regulator of Social Housing to treat tenants with fairness and respect, to take tenants’ views into account in decision‑making and to show how tenants' views have been considered.

The Housing department staff are friendly and hard working. Following our regulatory judgement, we are accelerating our Improvement Plan and committing additional resources to deliver demonstrably excellent services for our tenants and to evidence our improvement journey.

Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information whether supported by AI or not must accurately reflect the applicant’s own skills, experience, and qualifications. Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.